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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing branch operations, driving sales growth, and ensuring customer satisfaction while adhering to banking regulations. Proficient in consumer lending, staff development, and maintaining compliance with financial policies.
Highest-signal resume keywords
Branch ManagementConsumer Lending ExperienceSupervisory ExperienceMicrosoft Office ProficiencyBanking Regulations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consumer LendingSmall Business Lending OperationsTeller FunctionsCSR FunctionsLoan Application ProcessingSales Program ParticipationBusiness DevelopmentPerformance ManagementSales Activity MonitoringPublic Relations
Soft Skills
Interpersonal CommunicationAdaptabilityCoaching SkillsTeam LeadershipVerbal and Written Communication
Tools & Technologies
360 View
Certifications & Qualifications
NMLS Registration
Industry Keywords
Banking ExperienceCompliance TrainingBank Secrecy ActAnti-Money LaunderingFinancial Operating Policies
About the role
Key responsibilities & impact- Manage the overall growth and profitability of the branch
- Manage the facility, staff, and daily branch operations
- Maximize branch revenues, sales, customer satisfaction, and CSP scores while minimizing operating losses
- Participate in hiring, onboarding, disciplining, rewarding, coaching, and performance management of staff
- Communicate and monitor goals with staff
- Assist in creating and maintaining the branch business plan
- Participate in business development, business calling, and sales programs
- Update and monitor sales activities using 360 View
- Develop and maintain diversified loan and deposit portfolios
- Participate in community activities and maintain public relations
- Implement controls protecting the bank in accordance with policies and procedures
- Serve as chief communicator for branch staff
- Interview consumer loan applicants, including real-estate loan applicants
- Request information for loan applications
- Recommend and outline loan terms
- Cross-train on all branch functions
Requirements
What you’ll need- High school diploma or equivalent required; Bachelor’s degree preferred
- Minimum 3 years banking experience
- Consumer/Residential lending experience
- Supervisory experience
- Good interpersonal communication and supervisory skills
- Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
- Proficient in Microsoft Office programs
- Strong verbal and written communication skills
- Ability to adapt to change
- Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
- Must be able to pass a criminal background & credit check
- NMLS # initial registration and annual renewal is required; process includes fingerprinting and background checks
- Schedule flexibility to work evenings and weekends as needed
- Up to 25% travel
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions