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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing branch operations, maximizing revenues, and ensuring customer satisfaction while adhering to banking regulations. Proficient in consumer and residential lending, employee development, and maintaining public relations.
Highest-signal resume keywords
Branch ManagementConsumer Lending ExperienceSupervisory ExperienceMicrosoft Office ProficiencyNMLS Registration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking OperationsSales ManagementLoan Portfolio DevelopmentPerformance ManagementBusiness DevelopmentCompliance TrainingFinancial Policies KnowledgeTeller FunctionsCSR FunctionsPublic Relations
Soft Skills
Interpersonal CommunicationAdaptabilityCoaching SkillsTeam LeadershipVerbal Communication
Tools & Technologies
360 View
Certifications & Qualifications
NMLS Initial RegistrationAnnual Renewal
Industry Keywords
Banking RegulationsConsumer LendingSmall Business LendingBank Secrecy ActAnti-Money Laundering
About the role
Key responsibilities & impact- Manage the overall growth and profitability of the branch
- Manage the facility, staff, and day-to-day branch operations
- Maximize branch revenues, sales, customer satisfaction, and CSP scores while minimizing operating losses
- Participate in hiring, onboarding, disciplining, rewarding, coaching, and performance management of branch employees
- Communicate and monitor goals with staff
- Assist in creating and maintaining the branch business plan
- Participate in business development, business calling, and sales programs
- Update and monitor sales activities using 360 View
- Develop and maintain diversified loan and deposit portfolios
- Participate in community activities and maintain public relations
- Implement controls to protect the bank according to policies and procedures
- Serve as chief communicator for branch staff
- Interview consumer and real-estate loan applicants and request required application information
- Recommend and outline loan terms
- Cross-train on all branch functions and use reports and resources to maximize results
Requirements
What you’ll need- High school diploma or equivalent required
- Bachelor’s degree preferred
- Minimum 3 years banking experience
- Consumer/Residential lending experience
- Supervisory experience
- Good interpersonal communication and supervisory skills
- Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
- Proficient in Microsoft Office programs
- Strong verbal and written communication skills
- Ability to adapt to change
- Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
- NMLS initial registration and annual renewal required, including fingerprinting and background checks
- Must pass a criminal background and credit check
- Must participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
- Schedule flexibility to work evenings and weekends as needed
- Up to 25% travel required
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions