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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing branch operations, maximizing revenues, and ensuring customer satisfaction while adhering to banking regulations. Proficient in consumer lending, employee development, and maintaining strong public relations.
Highest-signal resume keywords
Branch ManagementConsumer Lending ExperienceSupervisory ExperienceMicrosoft Office ProficiencyBanking Regulations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consumer Lending OperationsSmall Business Lending OperationsTeller FunctionsCSR FunctionsLoan Application ProcessingSales Program ParticipationPerformance ManagementBusiness DevelopmentOperational Results MaximizationCompliance Training Participation
Soft Skills
Interpersonal CommunicationSupervisory SkillsAdaptabilityVerbal CommunicationWritten Communication
Tools & Technologies
360 View
Certifications & Qualifications
NMLS Registration
Industry Keywords
BankingPublic RelationsFinancial Operating PoliciesAnti-Money LaunderingBank Secrecy ActEmployee DevelopmentCommunity Activities
About the role
Key responsibilities & impact- Manage the overall growth and profitability of the branch
- Manage the day-to-day facility, staff, and branch operations
- Maximize branch revenues, sales, customer satisfaction, and operational results while minimizing operating losses
- Hire, onboard, discipline, reward, coach, develop, and manage performance of branch employees
- Communicate and monitor goals with staff
- Assist in creating and maintaining the branch business plan
- Participate in business development, business calling, and sales programs
- Update and monitor sales activities using 360 View
- Develop and maintain diversified loan and deposit portfolios
- Participate in community activities and maintain public relations
- Implement controls to protect the bank according to policies and procedures
- Serve as chief communicator for branch staff
- Interview consumer loan applicants, including real-estate loan applicants
- Request information for loan applications
- Recommend and outline loan terms
- Cross-train on all branch functions
- Use reports and resources to maximize branch and staff results
Requirements
What you’ll need- High school diploma or equivalent required; Bachelor’s degree preferred
- Minimum 3 years banking experience
- Consumer/Residential lending experience
- Supervisory experience
- Good interpersonal communication and supervisory skills
- Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
- Proficient in Microsoft Office programs
- Strong verbal and written communication skills
- Ability to adapt to change
- Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
- NMLS # initial registration and annual renewal is required; process includes fingerprinting and background checks
- Must be able to pass a criminal background and credit check
- Schedule flexibility to work evenings and weekends as needed
- Up to 25% travel required
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions