Customer Service Specialist

United Community Bank

. Complete customer service requests through phone, chat, secure message, and email .

Posted 10/30/2026full-timeLaurens • South Carolina • United StatesJunior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and banking operations, with a strong focus on problem-solving, communication, and team collaboration. Proficient in handling customer inquiries across multiple channels while maintaining compliance with banking regulations.

Highest-signal resume keywords

Customer Service ExperienceBank Operations KnowledgeContact Center ExperienceBilingual in SpanishMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking OperationsCustomer ServiceDebit Card MaintenanceOnline Banking SupportBill Pay SupportProblem-SolvingAttention to DetailAnalytical SkillsCompliance TrainingMultitasking

Soft Skills

Interpersonal SkillsCommunication SkillsTeam-BuildingCollaboration SkillsCustomer Complaint Handling

Tools & Technologies

Microsoft OfficeContact Center SoftwareElectronic Communication Tools

Certifications & Qualifications

Bank Secrecy Act TrainingAnti-Money Laundering Training

Industry Keywords

BankingRetail BankingCommercial BankingCustomer Contact CenterHigh-Call-Volume Environment

About the role

Key responsibilities & impact

Complete customer service requests through phone, chat, secure message, and email
Process check orders, stop payments, account maintenance, and check and statement requests
Handle debit card maintenance, including limit increases, card closures/reorders, and travel notices
Support and resolve complex debit card issues
Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers
Meet or exceed personal scorecard goals contributing to department goals
Create positive customer experiences across all support channels
Interact professionally and caringly with customers and coworkers while representing United Community Bank
Mentor teammates and create or contribute to training resource materials as needed
Develop a specialized support niche as a Subject Matter Expert as needed
Seek, refer, and/or sell bank products and services aligned with customer needs
Complete assigned Customer Contact Center and UCB training
Maintain thorough knowledge of bank products and services
Support team performance by maintaining minimal absences
Perform other duties as assigned
May require up to 25% travel

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree in a relevant field or equivalent combination of education and work-related experience preferred
1–3 years of banking, bank operations, retail, or customer service experience required
1–3 years of experience in one or more bank operations functions preferred
1–3 years of retail or commercial banking experience preferred
Previous Contact Center experience in any professional work environment a plus
Experience with email, chat, or other electronic communication preferred
Bilingual and/or fluent in Spanish, verbal and written, a plus
Able to work a set or rotating schedule that may include evenings and Saturdays
Proficient in Microsoft Office and able to operate standard office equipment
Excellent interpersonal and communication skills
Strong verbal and written communication skills
Strong computer and technology skills
Ability to thrive in a high-call-volume, fast-paced work environment
Skilled at handling and navigating customer complaints
Ability to closely and accurately follow established processes and procedures
Team-building and collaboration skills
Ability to multitask
Strong attention to detail and accuracy
Strong analytical and problem-solving skills with sound judgment
Ability to make informed decisions quickly and troubleshoot issues and provide solutions
Must successfully complete Contact Center training programs, including BVS courses and periodic quizzes
Must participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
Must pass a criminal background and credit check
Ability to complete required internal, external, online, meeting, seminar, and conference training

Benefits

Comp & perks

Full-time employment
Schedule flexibility to work evenings and weekends as needed
Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities