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Deposit Account Maintenance Specialist
United Community Bank. Receive and service customer phone calls and emails from bank representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in bank operations, including IRA and HSA regulations, while providing exceptional customer service and support. Proficient in processing account maintenance requests and ensuring compliance with state and federal laws.
Highest-signal resume keywords
Bank Operations KnowledgeCustomer Service SkillsMicrosoft Office ProficiencyDetail-OrientedCompliance Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Maintenance ProcessingIRA Transfer and Rollover SupportHSA Questions AssistanceReg D Activity ReviewIRS TIN Mismatch ProcessingW-9 Form ProcessingCore Operating Systems NavigationOnline Banking Systems ProficiencyData Entry AccuracyWorkflow Coordination
Soft Skills
Interpersonal SkillsClear CommunicationTeam CollaborationTime ManagementAdaptability
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft WordGeneral Office EquipmentWeb-Based Programs
Certifications & Qualifications
Bank Secrecy Act TrainingAnti-Money Laundering Training
Industry Keywords
IRA RegulationsHSA RegulationsBank PoliciesState and Federal LawsDeposit Operations
About the role
Key responsibilities & impact- Receive and service customer phone calls and emails from bank representatives
- Provide efficient, accurate, high-quality service while maintaining internal and external customer relations
- Support bank locations with IRA transfer or rollover and HSA questions
- Process account maintenance requests and corrections for DDA, SAV, COD, IRA, and HSA accounts on core operating and online banking systems
- Monitor IRA distributions for customers aged 70½ and communicate accordingly
- Communicate with IRA customers regarding required minimum distributions
- Assist affiliate banks and other departments with core balancing issues
- Review account maintenance changes for accuracy
- Review entity agreements and supporting documents to determine authorities
- Review and process applicable accounts for Reg D activity
- Process W-9 forms for savings bonds and post them to customer accounts
- Process and review applicable accounts for IRS TIN mismatches (B-notices)
- Provide on-the-job training assistance
- Cross-train in Deposit Account Maintenance and Deposit Documentation functions
- Provide backup support to Deposit Account Maintenance, Deposit Documentation, and the Deposit Account Maintenance Supervisor
- Assist with departmental procedures and policies
- Help coordinate daily workflow to ensure tasks are completed timely and accurately
- Assist with month-end tracking reports for upper management
- Review departmental procedures and productivity and suggest enhancements
- Assist with offsite/onsite storage destruction, sending, and receiving
- Assist with merger and acquisition processes related to Deposit Operations
Requirements
What you’ll need- 2 years’ College Degree preferred or combination of education and/or work related experience
- 1-2 years’ experience as a CSR or in a related field preferred
- Good understanding of bank operations, functions, policies, procedures, state/federal laws, and IRA and HSA regulations
- Ability to understand computer functions and navigate web-based programs
- Proficient in Microsoft Office programs (Outlook, Excel, Word) and general office equipment
- Excellent interpersonal and customer service skills
- Clear and concise verbal and written communication skills
- Detail-oriented and able to focus on repetitive tasks
- Ability to complete verbal task instructions, follow written procedures, and meet daily deadlines
- Willingness to assist others and cross-train within the department
- Ability to manage multiple tasks and meet strict deadlines in a time-sensitive environment
- Ability to work flexible hours, overtime, and weekends as required
- Ability to complete required compliance training, including Bank Secrecy Act/anti-money laundering training
- Must pass a criminal background check
Benefits
Comp & perks- Ability to travel for training, when needed
- Flexible hours, overtime and weekends as required
- Required compliance and professional training programs, online training, meetings, seminars/conferences
- Reasonable accommodations for individuals with disabilities
- Up to 5% travel