Regional Support Specialist

United Community Bank

. Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking .

Posted 9/21/2026full-timeGainesville • United StatesJuniorMid-Level💰 $50,750 - $60,393 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in branch banking operations, including deposit applications, risk management, and compliance training. Proficient in conducting audits, developing SOPs, and providing training to enhance operational performance.

Highest-signal resume keywords

Branch Banking ExperienceDeposit Systems KnowledgeRisk ManagementMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Deposit ApplicationsCash AuditsQuality Control ReviewsSOP DevelopmentException Tracking

Soft Skills

Communication SkillsCustomer Interaction SkillsMultitasking AbilityIndependent WorkCollaborative Work

Tools & Technologies

WindowsBank Software ProgramsSharePoint

Industry Keywords

Branch OperationsCompliance TrainingRisk ReviewsM&A ActivitiesBudget Development

About the role

Key responsibilities & impact

Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking
Maintain knowledge of deposit systems and operational procedures
Provide training, coaching, and support to reinforce safety and soundness
Conduct quarterly cash audits and monthly risk checkpoints
Review exception reports and develop plans to reduce exceptions
Review teller over/short reports and assist in resolution
Review cash items and collections
Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents
Conduct routine branch visits
Complete Quality Control reviews
Facilitate regional branch meetings
Review checkpoint and audit results and execute remediation plans
Assist in developing SOP bulletins, manuals, and job aids
Partner with Training and other departments to optimize performance
Participate in M&A activities and branch opening/closing events
May be cross-trained for support desk calls, workflows, or SharePoint checkpoints
Assist with annual budget development
Participate in all compliance training
Perform other duties as assigned

Requirements

What you’ll need

Associate degree in Business or related field or equivalent experience
At least two years of branch banking experience
Strong attention to detail, multitasking ability, communication, and customer interaction skills
Ability to work independently and collaboratively
Proficiency in Windows, Microsoft Office, and bank software programs
Must be able to pass a background & credit check
Ability to stand and type
Schedule flexibility for evenings/weekends
Up to 75% travel required

Benefits

Comp & perks

Schedule flexibility for evenings/weekends
Full-time, exempt position
Travel required (up to 75%)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions