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Senior M365 Collaboration Engineer
United Community Bank. Administer and manage the Microsoft 365 and Microsoft Entra ID environment .
Tech Stack
Tools & technologiesCloudCyber SecurityDNSMacOSTCP/IP
About the role
Key responsibilities & impact- Administer and manage the Microsoft 365 and Microsoft Entra ID environment
- Fulfill user-submitted tickets regarding Microsoft 365 products, including Exchange, OneDrive, Teams, and Office Suite
- Ensure functionality and frequent updates of M365 applications on PCs, Macs, and mobile devices
- Work with business, vendor, and technology teams to develop and operate an advanced end-user environment
- Respond to audit and regulatory requests by providing requested information by specified deadlines
- Create documentation for environment processes, procedures, and components
- Work independently on projects and assignments and collaborate with the Productivity team
- Complete assigned tasks and projects on time; periodically work overtime and after hours/weekends
- Cross-train other M365 Collaboration Engineers and potentially related IT teams
- Implement improving cybersecurity practices for the area of ownership
- Ensure standards, procedures, and Service Level Agreements are met
- Provide customer service and collaborate with Information Security, Service Desk, Infrastructure, and other technology teams
- Take responsibility for complex issues and work with other technology areas to resolve them
- Participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
- Travel up to 15%
Requirements
What you’ll need- High School diploma required; Undergraduate Degree highly preferred
- Technical training and certifications related to the role are highly preferred
- 5+ years of experience engineering and operating enterprise-level technology systems
- 5+ years of experience administering Microsoft Windows operating system, Microsoft Office applications, Active Directory, AD GPOs, and Microsoft Applications
- 5+ years of experience managing Microsoft Teams, OneDrive for Business, SharePoint Online, Office 365 tenants, and Exchange Online
- 3+ years of experience managing Microsoft Entra ID and Conditional Access rules
- 3+ years of experience configuring and promoting a secure user environment with tools, user education, and endpoint practices to harden the OS and applications
- 1+ years of experience managing and creating agents in Microsoft Copilot Studio
- 1+ years of experience managing and deploying solutions in Microsoft Power Platform and Power Automate
- Excellent technology problem-solving skills to identify root causes and resolve problems
- Proven collaboration skills on technology teams and ability to thrive in a group environment
- Excellent organizational and time management skills
- Effective verbal and written communication skills
- Desire to learn, grow, and achieve more
- Demonstrated customer service expertise
- Expert experience with Microsoft Entra ID and Conditional Access Rules
- Expert-level experience administering Microsoft Office 365 tenants
- Expert experience with Microsoft Exchange Online in hybrid or cloud-only configurations
- Expert experience with Microsoft Teams, SharePoint Online, OneDrive for Business, and PowerShell scripting
- Expert-level experience troubleshooting email flow and routing
- Strong experience with Microsoft Cloud/Hybrid Cloud Management and Intune device onboarding and configuration
- Strong experience deploying agents in Microsoft Copilot Studio and combining them with Microsoft Power Automate
- Extensive hands-on experience supporting Windows 10/11 and the M365 Office suite
- Must be able to pass a criminal background and credit check
- Must be able to occasionally lift and move technology-related equipment of reasonable size and weight
- Preferred: understanding of network environments, routing protocols, TCP/IP, DHCP, DNS, LAN, WAN, Wireless, and VPN
- Preferred: working knowledge of Apple Mac hardware, macOS, and interaction with Microsoft M365 Enterprise applications
- Preferred: high-level working knowledge of automation using PowerShell
Benefits
Comp & perks- Full-time employment
- Schedule flexibility to work evenings and weekends as needed
- Compliance training and internal/external training programs
- Online training, meetings, seminars, and conferences
- Equal opportunity employment
- Reasonable accommodations for individuals with disabilities
- Up to 15% travel