Syndicated Loan Servicing Specialist II

United Community Bank

. Manage day-to-day activities in Syndicated Servicing and/or perform complex, critical functions and tasks .

Posted 10/6/2026full-timeCornelius • North Carolina • United StatesMid-LevelSenior💰 $38,769 - $57,876 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Loan Operations, including loan documentation, quality assurance reviews, and complex administrative tasks. Proficient in Microsoft Office Suite and capable of balancing competing priorities while providing exceptional service to clients.

Highest-signal resume keywords

Loan Operations ExperienceQuality Assurance ReviewMicrosoft Office Suite ProficiencyRetail Loan Documentation KnowledgeAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan DocumentationQuality AssuranceLoan ProcessingLoan AdministrationComplex Administrative TasksData InterpretationLoan ResearchPolicy CreationProduction MetricsChange Management

Soft Skills

Interpersonal CommunicationOrganizational SkillsTime ManagementProblem-SolvingProfessionalism

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Federal Banking RegulationsState Banking RegulationsLoan Operations PoliciesClient ServiceTraining Needs Assessment

About the role

Key responsibilities & impact

Manage day-to-day activities in Syndicated Servicing and/or perform complex, critical functions and tasks
Assist the manager in coordinating and prioritizing daily Syndicated Servicing activities
Resolve procedural and technical issues
Perform complex administrative tasks supporting a Loan Operations team
Gather, interpret, and transcribe complex information and files for loan boarding packages
Review loan approval forms, appraisals, title work, insurance, and collateral documentation
Process complex and non-standard boarding requests
Perform Quality Assurance reviews
Complete complex loan research and maintenance requests
Assist Account Officers with loan booking and maintenance questions
Respond to requests and issues accurately and promptly
Meet established production and quality metrics
Assist with training-needs assessments and maintain procedure manuals
Engage with Change Management to address identified gaps and training needs
Participate in monthly one-on-ones with managers
Train other employees within the department as needed
Assist with pre- and post-conversion activities
Create and update policies and procedures
Provide service to internal and external clients with urgency and a positive attitude
Balance competing priorities and make sound business decisions within standard policy
Adhere to Corporate and Loan Operations policies and procedures

Requirements

What you’ll need

College Degree preferred
Minimum 3 years of experience; 5+ years preferred
Excellent knowledge of Microsoft Outlook, Word, and Excel
Demonstrable knowledge of retail loan documentation requirements
Basic knowledge of federal and state banking regulations
Basic knowledge performing quality assurance reviews of various loan operations functions
Exceptional interpersonal, verbal, and written communication skills
Exceptional organizational and time management skills; ability to balance competing priorities and meet multiple deadlines
Advanced analytical, administrative, problem-solving, critical-thinking, communication, and organization skills
Professionalism and alignment with the bank’s vision, mission, and culture
Ability to solve problems without direct guidance and assist others with problem solving
Must pass a criminal background and credit check
Minimum one year of experience in Loan Operations, Loan Processing, or Loan Administration preferred
Ability to work in a professional office environment using standard office equipment
Ability to perform sedentary work, climbing, standing, stooping, or typing
Position requires schedule flexibility to work evenings and weekends as needed
May require up to 25% travel

Benefits

Comp & perks

Schedule flexibility to work evenings and weekends as needed
Potential travel up to 25%
Reasonable accommodation for individuals with disabilities
Equal opportunity employment