Syndicated Loan Servicing Team Lead

United Community Bank

. Manage day-to-day activities of direct reports in Syndicated Servicing .

Posted 10/6/2026full-timeCornelius • North Carolina • United StatesSenior💰 $42,061 - $64,465 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Loan Operations and Compliance, with a strong focus on quality assurance, team leadership, and effective communication. Capable of managing day-to-day activities, training new hires, and ensuring adherence to banking regulations and policies.

Highest-signal resume keywords

Loan Operations ExperienceQuality Assurance ReviewsLeadership ExperienceKnowledge of Banking RegulationsTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingLoan AdministrationQuality AssuranceRetail Loan DocumentationMicrosoft OutlookMicrosoft WordMicrosoft ExcelAnalytical SkillsProblem-SolvingTime Management

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsTeam MotivationCritical Thinking

Industry Keywords

Syndicated ServicingCompliance TrainingBank PoliciesPerformance MetricsChange ManagementLoan BoardingInvestor GuidelinesFederal Banking RegulationsState Banking RegulationsProfessional Office Environment

About the role

Key responsibilities & impact

Manage day-to-day activities of direct reports in Syndicated Servicing
Perform complex and critical Syndicated Servicing functions and act as a department resource
Assist the manager in coordinating and prioritizing daily tasks and resolving procedural and technical issues
Lead small projects and support potential progression into a manager role
Ensure work complies with applicable laws, regulations, guidelines, and Bank policies
Ensure loan boarding and loan maintenance requests are completed according to Bank, regulatory, and investor guidelines
Forward findings, reports, and documents to lenders or specified loan/branch assistants
Ensure accurate and timely quality assurance reviews of loan boarding and critical loan maintenance
Participate in reviewing and selecting new hires
Assess training needs, provide new-hire training, update procedure manuals, and engage with Change Management
Conduct monthly one-on-ones with direct reports
Prepare performance and quality metrics reports for manager review
Approve timecards and vacation/leave requests
Assist with pre- and post-conversion activities
Create and update policies and procedures
Perform evaluations and coach, mentor, and apply disciplinary action for direct reports under manager guidance and approval
Provide service to internal and external clients with urgency and a positive attitude
Balance competing priorities and make sound business decisions within standard policy

Requirements

What you’ll need

Minimum four years of experience in Loan Operations, Loan Processing, or Loan Administration
College degree preferred
Previous leadership experience preferred
Participation in all required compliance training and assigned internal and external training programs, online training, meetings, or education events
Excellent knowledge of Microsoft Outlook, Word, and Excel
In-depth knowledge of Retail loan documentation requirements
Intermediate knowledge of federal and state banking regulations
Experience performing quality assurance reviews of various loan operations functions
Ability to coach and motivate employees to improve performance, efficiency, and team morale
Exceptional interpersonal, verbal, and written communication skills
Exceptional organizational and time management skills, with ability to balance competing priorities and meet multiple deadlines
Self-starter with initiative and advanced analytical, administrative, critical thinking, communication, and organization skills
Professional behavior aligned with the bank’s vision, mission, and culture
Advanced problem-solving and critical-thinking skills without direct guidance; ability to assist others with problem solving
Must be able to pass a criminal background and credit check
Ability to work in a professional office environment and perform sedentary, climbing, standing, stooping, or typing duties
Schedule flexibility to work evenings and weekends as needed
May require up to 25% travel

Benefits

Comp & perks

Schedule flexibility to work evenings and weekends as needed
Professional development through internal and external training programs, online training, meetings, and education events
Equal opportunity employment
Reasonable accommodation for individuals with disabilities
Up to 25% travel may be required