Director of Revenue Cycle Management

United Community Corporation

. Provide operational leadership, sustainability, and continuous improvement for UCFS Healthcare’s revenue cycle functions .

Posted 10/27/2026full-timeNorwich • Connecticut • United StatesLead💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle management, including Patient Access, Billing and Coding, and Payer Enrollment, while leading high-performing teams and driving continuous improvement initiatives. Proficient in managing KPIs, conducting root-cause analysis, and ensuring compliance with healthcare billing standards.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementPatient Access ManagementKPI ManagementRoot-Cause AnalysisFQHC Billing Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle FunctionsOperational ControlsData ValidationPerformance ManagementProcess ImprovementHealthcare Billing ComplianceAccounts Receivable ManagementDenials ManagementPayer EnrollmentStandard Work

Soft Skills

LeadershipCoachingInterpersonal SkillsRelationship BuildingCommunication

Tools & Technologies

Microsoft 365ExcelEHREpic

Certifications & Qualifications

CPCCPBCertified Revenue Cycle ExecutiveCertified Healthcare Financial ProfessionalLean Six Sigma

Industry Keywords

FQHCMedicareMedicaidPPSSliding Fee Discount Requirements

About the role

Key responsibilities & impact

Provide operational leadership, sustainability, and continuous improvement for UCFS Healthcare’s revenue cycle functions
Oversee Patient Access, Outpatient Billing and Coding, and Payer Enrollment
Supervise the Patient Access Manager, Outpatient Billing Manager, and Payer Enrollment Specialist
Maintain standardized revenue cycle workflows, procedures, controls, and role accountability across locations and services
Identify process variation, control failures, and performance gaps; assign corrective actions and monitor sustained improvement
Own the revenue cycle performance-management framework, including KPI definitions, data validation, targets, reporting, review cadence, and accountability
Maintain departmental dashboards and conduct weekly and monthly performance reviews
Monitor performance against targets, budgets, historical trends, and FQHC benchmarks; explain variances and identify risks
Require root-cause analysis and corrective-action plans when performance falls below target; track actions and escalate unresolved issues
Monitor operational costs and recommend efficiency improvements while preserving compliance, service quality, and access
Coach, develop, and evaluate direct reports; ensure staffing, workload distribution, cross-training, succession planning, and coverage
Build leadership capability and foster accountability, collaboration, continuous improvement, inclusion, and patient-centered service
Partner with Finance, Operations, clinical leadership, providers, Information Technology, Compliance, People Services, and payer representatives
Establish stakeholder meetings and communication routines to review performance, changes, service issues, and dependencies
Maintain payer relationships and coordinate resolution of claim, enrollment, reimbursement, policy, and value-based payment issues
Execute revenue cycle priorities in alignment with UCFS Healthcare’s strategic plan and CFO direction

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, business, finance, or a related field; equivalent relevant experience may be considered
7 years of progressive healthcare revenue cycle experience
5 years of people-management experience, including supervision of managers or functional leaders
Demonstrated responsibility for Patient Access, Billing and Coding, Accounts Receivable, Denials, or Payer Enrollment
FQHC experience is strongly preferred
Working knowledge of FQHC-specific billing and reimbursement requirements, including Medicare, Medicaid, PPS, sliding fee discount requirements, payer enrollment, and healthcare billing compliance
Experience managing KPIs, dashboards, root-cause analysis, corrective-action plans, standard work, operational controls, and sustained process improvement
Strong analytical ability to interpret complex data, identify trends, validate results, and translate findings into practical actions
Proficiency with Microsoft 365, particularly Excel
Fluency with EHR; Epic highly preferred
Proven ability to lead and develop high-performing teams and manage accountability through subordinate leaders
Excellent written, verbal, presentation, interpersonal, and relationship-building skills
Ability to manage multiple priorities, maintain confidentiality, exercise sound judgment, and work effectively across functions
Commitment to inclusive, patient-centered service and UCFS Healthcare’s mission
CPC, CPB, Certified Revenue Cycle Executive, Certified Healthcare Financial Professional, and Lean Six Sigma are highly preferred

Benefits

Comp & perks

Yearly Performance Merit Increases
Gain Share Program
Local & Online Discounts
401(k) Plan + 6% Employer Contributions
Employer Paid Life & Disability Insurance
Medical/Dental/Vision Insurance
Employee Assistance Program
Wellness Programs
Decompression Spaces
Generous Paid Time Off Starting at 3 Weeks Vacation
4 Floating Holidays
10 Sick Days
8 Federal Holidays
Employee-Led Committees
NHSC Loan Repayment Opportunities
PSLF Eligibility
Career Path Ladders
Employer Paid Learning & Development Programs
Appreciation, Education, and Team-Building Events