Case Manager – Mission United, Veterans

United Way Miami

. Conduct intake and needs assessments to identify participant and family goals, strengths, and challenges .

Posted 11/6/2026full-timeMiami • Florida • United StatesJuniorMid-Level💰 $52,284 - $61,814 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and social services, with a strong focus on trauma-informed and person-centered approaches. Proficient in connecting participants with community resources and maintaining accurate participant records.

Highest-signal resume keywords

Case Management ExperienceTrauma-Informed CareCommunity Resource KnowledgeCrisis Intervention SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Needs AssessmentReferral ProcessesService PlanningProgram ReportingMicrosoft Office SuiteRecord KeepingMultitaskingDetail OrientationCrisis PreventionSupportive Counseling

Soft Skills

Team CollaborationCommunication SkillsAdvocacy SkillsInterpersonal SkillsProblem-Solving Skills

Tools & Technologies

Case Management SystemModern Web BrowsersMicrosoft Outlook

Industry Keywords

Social WorkVeteran ServicesMilitary FamiliesCommunity OutreachEmergency Management

About the role

Key responsibilities & impact

Conduct intake and needs assessments to identify participant and family goals, strengths, and challenges
Connect participants with appropriate services and community resources through referrals and warm handoffs
Provide counseling and support to participants to promote success, wellness, and overall well-being
Conduct activities and monitor the service environment to maximize positive participant outcomes
Advocate for participants and families to access services, meet basic needs, and address related concerns
Apply trauma-informed, person-centered, and strengths-based approaches
Maintain knowledge of community resources, eligibility requirements, and referral processes
Communicate with participants and service providers to monitor progress, address changing needs, and update service plans
Track participant activities and outcomes for program reporting and continuous improvement
Maintain accurate, timely, and confidential participant records in the designated case management system
Participate in community outreach, resource fairs, workshops, and other activities promoting MISSION UNITED services
Facilitate case consultations and coordinate services
Provide crisis prevention, intervention, and supportive counseling as needed
Perform other duties and assume additional responsibilities as assigned by the supervisor
Participate in United Way Miami’s emergency management and crisis response efforts
Communicate with internal and external stakeholders, including volunteers, donors, agencies, government organizations, vendors, and media

Requirements

What you’ll need

Bachelor’s degree with major course work in social work, psychology or other field closely related or equivalent experience
Military experience/Veteran highly preferred
Minimum of 2–3 years of experience in case management, social services, or related fields
Experience working with veterans and military families is strongly preferred
Knowledge of Miami-Dade community resources is a plus
Intermediate Microsoft Office suite, including Outlook, and knowledge of modern web browsers
Detail-oriented and able to multitask in a fast-paced environment
Strong customer service skills
Ability to function in a team environment
Ability to reach, grasp objects, lift, and carry objects weighing up to 20 pounds
Frequent travel to other locations
May be required to work additional time and weekends for special projects, deadlines, and/or events

Benefits

Comp & perks

3 WKS+ Vacation Paid
12 Paid Holidays
12 PTO Paid Days
Competitive Health Benefits Package
Wellness Program Reimbursements up to $50/month
Short Term Disability at NO COST
Life Insurance & AD&D 2X Annual Salary at NO COST
Employee Assistance Program
Retirement Plan UP TO 6% Employer Funding
Professional Development Opportunities
Discounted On-Site Early Childhood Care
Tuition Assistance for Early Education Degree
Free Monthly Transit Card
Formal and informal development programs, coaching, and on-the-job challenges