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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and professionalism while providing support for Microsoft Office and healthcare applications. Proficient in documenting service requests and maintaining confidentiality in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceCall Center ExperienceBasic Knowledge Of PC OperationsExcellent Verbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsData Entry SkillsEHR Systems FamiliarityHealthcare Applications KnowledgeTroubleshooting Skills
Soft Skills
Attention To DetailMultitasking AbilityProblem-Solving SkillsCalm DemeanorAdaptability
Tools & Technologies
Microsoft OfficeMy PresMy ChartEthernet Connection
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SupportHealthcare ApplicationsPatient GuidanceConfidentialityMedical Terminology
About the role
Key responsibilities & impact- Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones
- Answer incoming customer calls professionally
- Guide patients through healthcare applications, portals, and account access
- Follow provided scripts to gather basic caller information
- Create and document simple support tickets
- Accurately record customer details and service requests
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets and calls to appropriate internal teams as directed
- Accurately document every call
- Maintain confidentiality and professionalism
- Deliver clear, compassionate, patient, and empathetic customer service
Requirements
What you’ll need- Candidate must reside in New Mexico, Texas, or Arizona
- Temporary assignment expected to last approximately 3 to 6 months
- High school diploma or GED (or equivalent experience)
- Must have a hard-wired connection to the router
- Previous experience in a customer service or technical support role
- Previous call center experience
- Basic knowledge of PC operations and desktop applications
- Basic computer and data entry skills
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to follow written procedures and scripts
- Ability to multitask and problem-solve in a fast-paced environment
- Ability to maintain a calm, professional demeanor in challenging situations
- Adaptability and self-motivation in a remote work setting
- Strong customer empathy and patience
- Commitment to providing high-quality service
- Satellite internet is not supported
- Customer service experience preferred but not required
- Experience with My Pres and My Chart preferred but not required
- Familiarity with medical terminology preferred but not required
- Experience working in Electronic Health Record (EHR) systems preferred but not required
- Must complete a Speedtest by Ookla and submit a screenshot of upload and download speeds
- PC must be connected to the router using an Ethernet connection
Benefits
Comp & perks- Ongoing training
- Support for pursuing certifications
- Technical certifications paid for by the company
- Career development opportunities
- Remote work from home
- Inclusive culture
- Leadership access, including the CEO
- Supportive environment
- Equal opportunity employment