UnityBPO

Customer Support

• Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones
• Answer incoming customer calls professionally
• Guide patients through healthcare applications, portals, and account access
• Follow provided scripts to gather basic caller information
• Create and document simple support tickets
• Accurately record customer details and service requests
• Identify and document customer issues clearly and accurately
• Escalate unresolved tickets and calls to appropriate internal teams as directed
• Accurately document every call
• Maintain confidentiality and professionalism
• Deliver clear, compassionate, patient, and empathetic customer service

Customer Service Representative

• Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones
• Identify and document customer issues clearly and accurately
• Escalate unresolved tickets to appropriate internal teams as needed
• Accurately document every call
• Deliver outstanding customer service through clear communication, patience, and empathy
• Assist patients with healthcare portals, scheduling, account access, and other non-clinical needs
• Guide patients through healthcare applications so they can access care and information