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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on clear communication, problem-solving, and empathy in a fast-paced environment. Proficient in supporting customers with technology-related inquiries, particularly in healthcare applications and systems.
Highest-signal resume keywords
Customer Service SupportTechnical Support ExperienceCall Center ExperiencePC Operations KnowledgeHealthcare Application Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic PC OperationsDesktop Applications KnowledgeElectronic Health Record (EHR) SystemsMy Pres ExperienceMy Chart Experience
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationMultitasking AbilityProblem-Solving SkillsCalm Professional Demeanor
Tools & Technologies
Microsoft OfficeHealthcare PortalsCustomer-Specific Software Applications
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer EmpathyRemote Work AdaptabilityNon-Clinical Needs SupportPatient AssistanceTechnology Support
About the role
Key responsibilities & impact- Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets to appropriate internal teams as needed
- Accurately document every call
- Deliver outstanding customer service through clear communication, patience, and empathy
- Assist patients with questions about healthcare portals, scheduling, account access, and other non-clinical needs
- Guide patients through healthcare applications so they can access care and information
- Support patients and healthcare teams through technology
Requirements
What you’ll need- Must reside in New Mexico, Texas, Oklahoma, or Arizona
- Must be available Monday through Friday and/or weekends, with shifts scheduled between 6 AM and 9 PM MST
- High School diploma or GED (or equivalent experience)
- Must have a hard-wired connection to the router
- Previous experience in a customer service or technical support role
- Previous call center experience
- Basic knowledge of PC operations and desktop applications
- Excellent verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Ability to maintain a calm, professional demeanor in challenging situations
- Adaptability and self-motivation in a remote work setting
- Strong customer empathy, patience, and commitment to high-quality service
- Preferred but not required: Experience with My Pres and My Chart
- Preferred but not required: Familiarity with medical terminology
- Preferred but not required: Experience working in Electronic Health Record (EHR) systems
- Must complete a Speedtest by Ookla speed test and submit a screenshot of upload and download speeds
- PC must be connected to the router using an Ethernet connection
- Satellite internet is not supported
Benefits
Comp & perks- Ongoing training
- Support for pursuing certifications
- Employer-paid technical certifications
- Career development opportunities
- Remote work from home
- Inclusive culture
- Leadership access, including the CEO
- Supportive environment
- Equal opportunity employment