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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving skills and effective communication while providing technical support for software and hardware issues. Capable of managing multiple client requests and adapting to changing environments within the ITIL framework.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsMicrosoft Office SupportElectronic Health Record UsabilityCompTIA A+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PC OperationsTicketing SystemsVPN SupportActive Directory SupportVoIP Telephony SupportClient-Specific ApplicationsMultitasking Across SystemsDocumentation ProceduresITIL Framework KnowledgeMedical Terminology Knowledge
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationPatienceEmpathyAdaptability
Tools & Technologies
LaptopsDesktopsPrintersElectronic Health Records
Certifications & Qualifications
CompTIA A+ Certification
Industry Keywords
HealthcareIT SupportCustomer ExperienceTechnical Support
Tech Stack
Tools & technologiesSwitchingVoIP
About the role
Key responsibilities & impact- Resolve software and hardware issues using logical problem-solving and documented procedures
- Support Microsoft Office, VPN, Active Directory, client-specific applications, laptops, desktops, printers, and VoIP telephony
- Support multiple clients across different ticketing systems
- Quickly and accurately gather customer information
- Escalate unresolved tickets to the appropriate team
- Assign urgency and impact to tickets according to client requirements within the ITIL framework
- Help clinicians with Electronic Health Record usability
- Deliver an outstanding customer experience with clear communication, patience, and empathy
- Work independently while collaborating with the team
- Help cover phones during breaks and lunches
Requirements
What you’ll need- Live in New Mexico, Arizona, Oklahoma, or Texas
- Weeknight and/or weekend availability is required
- High school diploma or GED, or equivalent experience
- Customer service experience
- Working knowledge of PC operations and comfort switching between applications
- Excellent verbal and written communication skills
- Ability to multitask across multiple systems
- Strong problem-solving skills
- Willingness to receive feedback and apply it in real time
- Adaptability in a changing environment
- Flexibility with scheduling to meet business needs
- CompTIA A+ certification is nice to have
- Knowledge of medical terminology is nice to have
- Experience working in an EHR is nice to have
Benefits
Comp & perks- Fully remote work
- Training on the job
- A supportive environment for applicants of all ages and backgrounds