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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by providing professional support for Microsoft Office and customer-specific software applications, while maintaining confidentiality and professionalism in a remote work setting. Proficient in documenting service requests and following procedures to ensure high-quality service delivery.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceExcellent Verbal And Written Communication SkillsBasic Knowledge Of PC OperationsExperience With Electronic Health Record (EHR) Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsData Entry SkillsPC OperationsSupport Ticket DocumentationHealthcare Portal Assistance
Soft Skills
Attention To DetailProblem-SolvingMultitaskingCustomer EmpathyProfessional Demeanor
Tools & Technologies
Microsoft OfficeMy PresMy ChartEHR Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer ServiceCall Center ExperienceMedical TerminologyRemote WorkConfidentiality
About the role
Key responsibilities & impact- Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones
- Answer incoming customer calls professionally
- Follow provided scripts to gather basic caller information
- Create and document simple support tickets
- Accurately record customer details and service requests
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets and calls to appropriate internal teams as directed
- Accurately document every call
- Deliver clear, compassionate, and professional support to patients
- Assist patients with healthcare portals, account access, and other non-clinical needs
- Maintain confidentiality and professionalism
Requirements
What you’ll need- Must reside in New Mexico, Texas, Oklahoma, or Arizona
- High school diploma or GED (or equivalent experience)
- Must have a hard-wired connection to the router
- Previous experience in a customer service or technical support role
- Previous call center experience
- Basic knowledge of PC operations and desktop applications
- Basic computer and data entry skills
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to follow written procedures and scripts
- Ability to multitask and problem-solve in a fast-paced environment
- Ability to maintain a calm, professional demeanor in challenging situations
- Adaptability and self-motivation in a remote work setting
- Strong customer empathy and patience
- Commitment to providing high-quality service
- Dependable and punctual
- Satellite internet is not supported
- Customer service experience preferred but not required
- Experience with My Pres and My Chart preferred but not required
- Familiarity with medical terminology preferred but not required
- Experience working in Electronic Health Record (EHR) systems preferred but not required
- Must complete a Speedtest by Ookla and submit a screenshot of upload and download speeds
- PC must be connected to the router using an Ethernet connection
Benefits
Comp & perks- Ongoing training
- Support for pursuing certifications
- Technical certifications paid for by the company
- Career development opportunities
- Remote work from home
- Inclusive culture welcoming applicants of all ages and backgrounds
- Direct access to leadership, including the CEO
- Supportive environment focused on transparency, communication, and collaboration