Universal Audio

Customer Support

• Provide pre- and post-sale customer care support for Universal Audio’s connected digital interfaces, guitar products, analog equipment, and online store
• Assist Universal Audio customers and respond to incoming inquiries
• Provide product installation support and troubleshoot Windows- and Mac-based computers
• Configure and troubleshoot computer systems and DAWs for customers
• Generate written and video knowledge-base entries
• Communicate with customers by telephone, chat, online requests, and service requests
• Respond to inquiries, complaints, and service requests within department metrics
• Resolve or appropriately escalate customer complaints
• Obtain and evaluate relevant information to handle inquiries and complaints
• Process replacement-parts orders
• Provide presales product and service information
• Research online purchases and help resolve account issues
• Coordinate with internal departments
• Provide Return Material Authorizations according to warranty standards, internal policies, or approved sales returns
• Coordinate RMA and service requirements through the distribution channel

Explore Customer Care Specialist I at Universal Audio. Review requirements and application details.

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Customer Care Specialist I