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Revenue Cycle Automation Strategist
University Hospitals. Lead automation and optimization initiatives across patient access, billing, claims, accounts receivable, denials, customer service, and other revenue cycle functions .
About the role
Key responsibilities & impact- Lead automation and optimization initiatives across patient access, billing, claims, accounts receivable, denials, customer service, and other revenue cycle functions
- Assess workflows and identify opportunities to eliminate manual work, improve performance, reduce cost, increase revenue, and improve employee and patient experiences
- Translate operational challenges and requirements into automation, technology, analytics, and process improvement solutions
- Lead initiative planning, process redesign, requirements development, testing, implementation, adoption, and post-implementation optimization
- Partner with operational leaders, technology teams, analysts, informaticists, vendors, and subject matter experts to execute transformation initiatives
- Develop business cases, quantify expected financial and operational benefits, and support prioritization of the automation portfolio
- Establish performance baselines, implementation metrics, and benefit-realization measures and evaluate results following implementation
- Apply structured process improvement and problem-solving methodologies to complex revenue cycle challenges
- Support adoption of artificial intelligence, intelligent automation, analytics, and emerging technologies within revenue cycle operations
- Lead project teams and provide guidance to analysts, informaticists, operational stakeholders, and other resources without requiring direct reporting authority
- Develop scalable standards, tools, methodologies, and best practices for revenue cycle automation and optimization
- Perform other duties as assigned
- Comply with all policies and standards
- Safely and securely maintain Protected Health Information (PHI) for patients
Requirements
What you’ll need- Bachelor's Degree in Business, Healthcare Administration, Engineering, Information Systems, Finance, or related field (Required)
- 5+ years progressively responsible experience in healthcare revenue cycle, healthcare technology, consulting, process improvement, analytics, or related fields
- 3+ years leading complex projects, optimization initiatives, technology implementations, or cross-functional transformation efforts
- Demonstrated experience analyzing complex workflows and implementing measurable operational improvements
- Experience working across operational and technology teams in a complex healthcare environment
- Experience with Epic revenue cycle applications, automation, AI, analytics, and process improvement
- Advanced knowledge of healthcare revenue cycle operations and performance drivers
- Strong understanding of workflow automation, healthcare technology, analytics, AI, and process improvement
- Advanced analytical, problem-solving, process design, and systems-thinking capabilities
- Ability to lead complex cross-functional initiatives and influence stakeholders without direct authority
- Strong financial acumen and ability to quantify business value and measure benefits
- Excellent communication, facilitation, project leadership, and change-management skills
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI)