Virtual Patient Observer

University Hospitals

. Maintain continuous observation of multiple patients .

Posted 10/22/2026full-timeShaker Heights • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient care skills in an acute care setting, effectively communicating with patients, families, and multidisciplinary teams while maintaining compliance with safety standards and protocols. Proficient in managing Protected Health Information (PHI) and utilizing electronic health record (EHR) workflows to enhance patient care.

Highest-signal resume keywords

Patient Care ExperienceElectronic Health Record (EHR) NavigationProtected Health Information (PHI) ManagementInterpersonal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareEHR WorkflowsTechnical Skills for Safe Care DeliveryQuality Improvement ImplementationCustomer ServiceDocumentationSafety Standards ComplianceMulti-taskingComputer SkillsPerformance Improvement

Soft Skills

Interpersonal SkillsCommunication SkillsProfessional DemeanorCollaborationOrganizational Skills

Tools & Technologies

Secure Messaging ToolsMS Office Suite

Certifications & Qualifications

High School Equivalent / GED

Industry Keywords

Acute Care SettingPatient SafetyClinical OperationsHealthcare ProtocolsPatient Behavior Monitoring

About the role

Key responsibilities & impact

Maintain continuous observation of multiple patients
Navigate EHR workflows to document observations and communication notes
Use secure messaging tools to collaborate with bedside care teams in real time
Maintain patient safety through direct supervision, reorienting and redirecting confused patients, and following safety standards
Communicate changes in patient behavior or condition to nurses
Communicate effectively with patients and families
Demonstrate technical skills that support safe care delivery and positive outcomes
Develop and maintain knowledge of external and inter-facility protocols and standards of practice
Collaborate across disciplines to optimize patient care and clinical operations
Deliver exceptional customer service while facilitating multidisciplinary communication
Work collaboratively with System Operations Center staff
Promote a positive and professional work environment
Participate in performance and quality improvement development and implementation
Perform other assigned duties and comply with all policies and standards
Safely and securely maintain patients’ Protected Health Information (PHI)

Requirements

What you’ll need

High School Equivalent / GED (Required)
1+ years patient care in hospital acute care setting (Required)
Excellent interpersonal and communication skills, written and oral (Required proficiency)
Strong organizational and multi-tasking skills (Required proficiency)
Professional demeanor when interacting with patients and customers (Required proficiency)
Strong computer skills, including all MS platforms (Required proficiency)
Must safely and securely maintain Protected Health Information (PHI)
Must comply with hospital policies, standards, protocols, and procedures
Physical ability to meet stated demands, including occasional standing, walking, handling, grasping, and constant sitting, talking, and hearing
Ability to travel 10%