Business Solutions Analyst – Shopify

University of Alberta

. Manage day-to-day operations across multiple Shopify+ university storefronts .

Posted 11/7/2026full-timeEdmonton • CanadaMid-LevelSenior💰 CA$61,237 - CA$83,944 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing e-commerce operations, including Shopify+ platform administration, business process automation, and technical support. Proficient in project management methodologies and capable of translating operational needs into functional specifications.

Highest-signal resume keywords

Shopify+ AdministrationBusiness Process ModelingProject ManagementSQL/MySQL QueryingE-Commerce Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Commerce Systems SupportAutomated Workflow DesignPayment Provider ConfigurationInventory TrackingUser Acceptance TestingQuality Assurance TestingData Privacy Standards KnowledgeFunctional DocumentationProcess Improvement MethodologiesTechnical Troubleshooting

Soft Skills

Interpersonal SkillsPresentation SkillsCoachingCommunication

Tools & Technologies

Shopify FlowServiceNowFreshserviceGoogle AnalyticsShopify Analytics

Certifications & Qualifications

IIBA BABOK CertificationITIL Foundation CertificationShopify Certifications

Industry Keywords

E-CommerceMulti-Store EcosystemsPrivacy Impact AssessmentsRole-Based Access ControlsAgile MethodologyITIL

Tech Stack

Tools & technologies

MySQLServiceNowSQL

About the role

Key responsibilities & impact

Manage day-to-day operations across multiple Shopify+ university storefronts
Configure store settings, user permissions, multi-location inventory logistics, hardware peripherals, POS systems, and payment gateways
Design, implement, and maintain automated business processes using tools such as Shopify Flow
Streamline order fulfillment, notifications, and store management workflows
Provide tier-2/3 technical support for e-commerce systems and resolve service tickets, inquiries, and incident escalations within established SLAs
Advise and coach campus, college, and departmental store administrators
Conduct store check-ins, review product setups for quality and compliance, and deliver training sessions, workshops, and presentations
Enforce security standards, oversee role-based access controls, and lead Privacy Impact Assessments for new modules, apps, and integrations
Elicit and evaluate operational needs and translate requirements into functional specifications, process flowcharts, integration maps, and architectural solutions
Research, evaluate, configure, and monitor third-party Shopify apps and enterprise service integrations
Lead User Acceptance Testing and system integration testing, collaborating with QA teams and developers to resolve issues before go-live
Track project delivery milestones, measure performance KPIs, and evaluate emerging e-commerce features for platform modernization

Requirements

What you’ll need

Undergraduate degree in Business, Commerce, Information Systems, Computer Science, or a related field, or an acceptable equivalent combination of education and directly relevant professional experience
5 years of progressive business analysis experience, substantially in complex e-commerce environments
Experience delivering requirements gathering, business process modeling, and functional documentation
Experience supporting end-to-end application implementations, production support, system enhancements, and change management
Practical experience with project management, quality assurance testing, and process improvement methodologies such as Agile and ITIL
Hands-on proficiency administering e-commerce platforms such as Shopify+ across multi-store ecosystems
Experience with product setups, multi-location inventory tracking, POS peripherals, and shipping logistics
Technical experience configuring and troubleshooting payment providers such as Moneris and Shopify Payments
Experience integrating third-party tools across e-commerce ecosystems
Ability to design, build, and optimize automated operational workflows
Working knowledge of privacy implications, data privacy standards such as the Protection of Privacy Act, and role-based user access controls
Competency querying relational databases using SQL/MySQL
Experience interpreting Google Analytics and Shopify Analytics
Practical knowledge of Enterprise Service Management platforms such as ServiceNow and Freshservice
Exceptional interpersonal and presentation skills for training end users, resolving support tickets, and bridging academic/business units with technical teams
Shopify or specialized e-commerce platform certifications are assets
Business analysis or service management credentials, including IIBA BABOK certifications and ITIL Foundation Certification, are assets

Benefits

Comp & perks

Comprehensive benefits package
Hybrid work arrangement with a mix of remote and in-person work
Position covered by the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)