Functional Analyst

University of Alberta

. Participate and collaborate with Business and Technical teams in system upgrades .

Posted 10/16/2026full-timeEdmonton • CanadaJuniorMid-Level💰 CA$80,697 - CA$112,462 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and optimizing ERP HCM/Finance applications, particularly PeopleSoft, while effectively collaborating with stakeholders to enhance business processes and user experience. Proficient in data analysis, system testing, and change management principles to support strategic goals.

Highest-signal resume keywords

PeopleSoft HCM & Finance ModulesSQL ProficiencyITSM Ticketing Platform ConfigurationBusiness Analysis CertificationChange Management Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP HCM ApplicationsData AnalysisSystem TestingWorkflow AutomationBusiness Process FlowsUser Acceptance TestingReporting ToolsDashboard ReportingStakeholder Requirements AnalysisComplex Issue Documentation

Soft Skills

Effective CommunicationCollaborationPlanningOrganizational SkillsTime Management

Tools & Technologies

FreshserviceTicketing PlatformsReporting ToolsData Management SystemsBusiness Process Management Tools

Certifications & Qualifications

Business Analysis Certification

Industry Keywords

Post-Secondary EnvironmentChange Management MethodologiesStakeholder EngagementKey Performance IndicatorsSystem Change Configuration

Tech Stack

Tools & technologies

ERPITSMSQL

About the role

Key responsibilities & impact

Participate and collaborate with Business and Technical teams in system upgrades
Design and develop new modules and/or processes
Implement new solutions to enhance business processes and user experience
Conduct system testing and facilitate User Acceptance Testing (UAT)
Investigate issues raised by faculty and staff, identify root causes, formulate solutions, and document complex issues for stakeholder follow-up
Investigate and analyze data requests to determine expected outcomes, stakeholder requirements, and appropriate methods for generating and accessing information
Configure ticketing platform structures, including workflow automation, service catalog design, and dashboard reporting
Inform the identification of key performance indicators for measuring and monitoring business performance toward strategic goals
Prepare and maintain business process flows, system specifications, and training materials
Act as a key point of contact and subject matter expert bridging data management, reporting, and system-change configuration between Shared Services and Enterprise systems and applications

Requirements

What you’ll need

Post-secondary Diploma or Degree in Computing Science or Management Information Systems
Minimum 2 years of experience as a Functional or Business Analyst with ERP HCM/Finance Applications
Proficiency in PeopleSoft HCM & Finance modules, including Recruitment, HR, Benefits, Payroll, GL, AP, and AR
Knowledge of SQL, reporting, and data analysis tools
Hands-on experience configuring, administering, and optimizing ITSM and ticketing platforms such as Freshservice
Ability to communicate effectively and collaborate with business users/stakeholders
Strong planning and organizational skills, with effective time and resource management
Ability to prioritize workload and work within strict deadlines
Certification in a Business Analysis program certified by the International Institute of Business Analysts (preferred)
Knowledge of the post-secondary environment (asset)
Experience and knowledge of change management principles, methodologies, and tools (preferred)

Benefits

Comp & perks

Comprehensive benefits package
Hybrid work arrangement with a mix of remote and in-person work
Ongoing learning opportunities
Inclusive and accessible hiring process with accommodations available
Two-year term position subject to applicable NASA collective agreement terms