Senior Service Designer, 2 years

University of Alberta

. Lead teams toward a unified direction for the University's services using human-centred design principles and design thinking methodologies .

Posted 10/7/2026full-timeEdmonton • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Service Design, applying Human-Centered Design principles and methodologies to enhance student services. Proven ability to lead cross-functional teams, facilitate workshops, and communicate complex ideas effectively to diverse stakeholders.

Highest-signal resume keywords

Service Design ExpertiseHuman-Centered DesignWorkshop FacilitationChange ManagementCustomer Journey Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service BlueprintingEcosystem ModelingCo-Design MethodologiesAnalytical Problem-SolvingDesign ThinkingDigital Capabilities ExpansionQuality Assurance MechanismsContinuous ImprovementData-Driven Strategy DevelopmentOrganizational Change Management

Soft Skills

Communication SkillsInterpersonal SkillsRelationship BuildingInfluencing SkillsNegotiation Skills

Industry Keywords

Human Computer InteractionStudent-Centered DesignCultural UnderstandingStakeholder EngagementService Delivery Improvement

About the role

Key responsibilities & impact

Lead teams toward a unified direction for the University's services using human-centred design principles and design thinking methodologies
Apply design and systems thinking to solve problems and bring cross-functional teams together to achieve broader organizational objectives
Lead multiple service design projects at various stages of completion
Facilitate, coach, and/or train cross-functional teams and stakeholders on integrating student-centered design methods into their work
Identify continuous improvement opportunities and build quality assurance mechanisms to transform business processes and service delivery
Develop and execute service design, improvement, and innovation for student services
Guide teams and stakeholders in developing and implementing innovative solutions for creating and improving student services
Expand digital capabilities and mature the university's student-centred design culture
Use emerging trends and data to develop strategies for service innovation, drive growth, and enhance the student experience

Requirements

What you’ll need

Bachelor's degree in Psychology, Anthropology, Sociology, Information Management, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
Minimum 5 years of relevant experience in Service Design; 8+ years preferred
Deep understanding of human centred-design processes and practices
Expertise in service blueprinting, customer journey mapping, and ecosystem modeling
Mastery in workshop facilitation, co-design methodologies, and executive presentation/storytelling
Experience and knowledge of change management principles, methodologies and tools
Proven organizational change management skills
Exceptional analytical and conceptual problem-solving skills
Ability to synthesize and clearly communicate complex findings to various stakeholders
Ability to build relationships, communicate, influence, advocate, and negotiate with a wide variety of stakeholders
Excellent communication and interpersonal skills for leading effective teams
Ability to confidently present ideas in written, verbal, and presentation formats to stakeholders and senior leadership
Ability to navigate ambiguity and explore creative possibilities
Understanding of cultural differences

Benefits

Comp & perks

Comprehensive benefits package
Terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)
Hybrid work with a mix of remote and in-person work