Shared Service Advisor

University of Alberta

. Provide comprehensive advice and support through various channels for HR and Financial processing inquiries and requests.

Posted 10/17/2026full-timeEdmonton • CanadaJunior💰 CA$56,627 - CA$76,909 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Human Resources and Financial processing, providing comprehensive support and advice while ensuring a superior client experience. Skilled in utilizing service management tools and collaborating effectively within a metrics-driven service delivery environment.

Highest-signal resume keywords

Human Resources ExperienceFinancial Processing SupportService Management Tool ProficiencyExcellent Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Human ResourcesFinancial ProcessingAdministrative Service DeliveryMetrics-Driven EnvironmentService Management Tools

Soft Skills

EmpathyIntentional CommunicationCollaborationProblem-Solving

Tools & Technologies

Knowledge Base ManagementChatbot Management

Certifications & Qualifications

Diploma in Related Area

Industry Keywords

Client ExperienceContinuous ImprovementService DeliveryStakeholder Engagement

About the role

Key responsibilities & impact

Provide comprehensive advice and support through various channels for HR and Financial processing inquiries and requests.
Escalate matters outside the role’s scope to the appropriate Shared Services team or Centres of Expertise.
Listen to staff and stakeholders to understand needs and desired outcomes, using empathy and intentional communication for difficult or sensitive interactions.
Gather relevant information to process, prioritize, and categorize staff interactions.
Address and resolve inquiries using university systems, programs, policies, procedures, requirements, and options.
Anticipate needs and provide subject matter expertise, professional advice, and recommendations beyond the initial request.
Collaborate with the Staff Service Centre team, team lead, and other Shared Services members to share knowledge and support learning.
Document and manage client interactions in a Service Management tool, including detailed notes and appropriate routing.
Deliver high-quality service, meet performance standards, and ensure a superior client experience.
Contribute to continuous improvement initiatives and projects.
Update and manage the knowledge base, chatbot, and other self-service resources.

Requirements

What you’ll need

Diploma in a related area.
Minimum of one to three years of Human Resources, Finance, or administrative service delivery experience in a large, complex, metrics-driven service delivery environment.
Excellent written and verbal communication, with a demonstrated attention to detail.
Resume and cover letter required.
Ability to work in a large, complex, metrics-driven service delivery environment.

Benefits

Comp & perks

Comprehensive benefits package
Terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)
Hybrid work arrangement with a mix of remote and in-person work