Team Lead, Administrative Services

University of Alberta

. Provide operational leadership for Executive and Administrative Services within the Dean’s Office .

Posted 10/9/2026full-timeEdmonton • CanadaSenior💰 CA$75,304 - CA$104,224 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational leadership in administrative services, with expertise in process improvement, project management, and team development. Proficient in coordinating complex administrative functions while ensuring quality assurance and compliance with university policies.

Highest-signal resume keywords

Operational LeadershipProcess ImprovementProject ManagementTeam DevelopmentAdministrative Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative OperationsProcess ImprovementProject ManagementQuality AssurancePolicy InterpretationWorkflow DevelopmentAnalytical SkillsProblem-Solving SkillsDecision-MakingConfidentiality Management

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship-BuildingOrganizational SkillsCollaboration

Tools & Technologies

Microsoft 365Google WorkspaceAdministrative Information Systems

Certifications & Qualifications

2-Year Diploma in BusinessHuman ResourcesAdministration

Industry Keywords

University AdministrationHuman Resource ProcessesFinancial ProcessesService StandardsCross-TrainingBusiness ContinuityGovernance ActivitiesCommittee Administration

About the role

Key responsibilities & impact

Provide operational leadership for Executive and Administrative Services within the Dean’s Office
Advise on University human resource, financial and administrative processes and resolve complex issues
Supervise, coach, mentor and support professional development for the Executive Assistant and Administrative Coordinator
Establish team priorities, allocate work, balance workloads and monitor service delivery
Develop service standards, quality assurance practices, cross-training, documentation and business continuity measures
Support recruitment, onboarding, orientation, training and employee development
Provide executive and operational support to the Faculty General Manager, Associate Deans and Faculty Operations
Coordinate confidential correspondence, reports, briefing materials, presentations, meetings, projects and operational initiatives
Coordinate executive meetings, including scheduling, agendas, minutes, action items and follow-up
Coordinate operational projects and cross-functional initiatives, managing timelines, deliverables and implementation
Lead Dean’s Office operational administration involving facilities, space, office access, technology, equipment, supplies and related services
Liaise with University service units, vendors and service providers
Coordinate requirements for Faculty events, meetings, workshops, visiting speakers and external visitors
Coordinate executive and administrative services across leadership portfolios
Develop implementation plans, administrative procedures, templates, standard operating procedures and best practices
Coordinate governance activities and committee administration
Monitor processes and service standards for quality assurance and continuous improvement
Plan and implement special projects and operational initiatives
Identify project risks, resolve issues within scope and escalate significant matters to the Faculty General Manager

Requirements

What you’ll need

Minimum 2-year diploma in Business, Human Resources, Administration or a related discipline
An equivalent combination of education and progressively responsible experience may be considered
3+ years of progressively responsible administrative, operational and leadership experience
Experience coordinating administrative operations, establishing priorities and managing multiple competing demands
Excellent interpersonal, communication and relationship-building skills
Strong organizational, analytical and problem-solving skills
Ability to lead process improvement, implement operational change and develop administrative practices, procedures and workflows
Ability to interpret and apply policies, procedures, collective agreements, systems and business processes
Ability to exercise discretion, diplomacy, initiative and sound judgment with complex, confidential or sensitive matters
Ability to work independently, determine priorities and make operational decisions
Commitment to collaboration, knowledge sharing, cross-training and continuity of administrative services
Advanced proficiency with Microsoft 365, Google Workspace and administrative information systems
Knowledge of University of Alberta administrative, human resource and financial systems is an asset
Resume and cover letter required

Benefits

Comp & perks

Comprehensive benefits package
Position subject to applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)