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Access Coordinator II
University of Arkansas System. Serve as a patient resource for registration activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration activities, including insurance verification, appointment scheduling, and maintaining accurate patient records. Proficient in customer service within a healthcare environment, with strong communication skills and knowledge of medical terminology.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationAppointment SchedulingCustomer ServiceEPIC Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Demographics ManagementInsurance Eligibility KnowledgeMedical TerminologyPayment ProcessingOffice Machine Operation
Soft Skills
Good Communication SkillsTelephone EtiquetteAbility to Follow Instructions
Tools & Technologies
Hospital SystemsEPIC Systems
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Healthcare ExperienceCustomer ServicePre-registrationWalk-in ProcessingStaff Training
About the role
Key responsibilities & impact- Serve as a patient resource for registration activities
- Maintain accurate patient demographics, insurance details, eligibility, and pharmacy information
- Collect copays, coinsurance, and statement payments
- Facilitate scheduling and patient information requests according to UAMS–North Central workflows and policies
- Meet, greet, and assist the public; answer telephones professionally
- Schedule, reschedule, and coordinate appointments using hospital systems
- Conduct visit notifications and pre-registration
- Process walk-ins, create new patient charts, and access systems for orders
- Conduct insurance verification and explain benefits
- Request and gather outside medical records; file patient charts
- Collect and post payments and issue receipts
- Reconcile and manage the change fund
- Inventory, order, and stock supplies; clean and maintain equipment
- Pick up and deliver mail; maintain a clean and stocked waiting room
- Attend training, in-services, staff meetings, and annual education assessments
- Participate in orientation and training of new staff
- Maintain competencies and complete annual skill assessments and continuing-education documentation
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma/GED
- Two (2) years of customer service or healthcare experience
- Good communication skills
- Ability to follow oral instructions, read, and write
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines, including printers and scanners
- Excellent customer service skills
- Pre-employment screening, including criminal background, drug testing, and/or education verification
- Proof of legal authority to work in the United States on the first day of employment
- Spanish interpreter experience is preferred
- Knowledge of basic medical terminology is preferred
- Knowledge of healthcare insurance eligibility is preferred
- Experience with EPIC Systems is preferred
- Two (2) years of experience in registration or scheduling in a healthcare environment is preferred
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy