Access Coordinator II

University of Arkansas System

. Serve as a key patient resource for registration activities .

Posted 11/10/2026full-timePine Bluff • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage patient registration activities efficiently, including collecting and verifying insurance information and coordinating appointments. Proficient in handling financial transactions and maintaining accurate patient records.

Highest-signal resume keywords

Customer Service ExperiencePatient Registration CoordinationInsurance VerificationPayment ProcessingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Demographic CollectionInsurance Information ManagementPayment PostingAppointment SchedulingData EntryReport GenerationBilling Procedure MonitoringFaxingScanningBasic Computer Skills

Soft Skills

Good Communication SkillsTelephone EtiquetteAttention to DetailCourteous InteractionAbility to Follow Instructions

Tools & Technologies

Office MachinesPrintersScanners

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Healthcare ExperiencePatient AccountsFinancial TransactionsCall Center ExperiencePre-Employment Screening

About the role

Key responsibilities & impact

Serve as a key patient resource for registration activities
Collect demographics, insurance information and eligibility, preferred pharmacy data, and financial transactions
Coordinate patient scheduling and respond to patient information requests
Identify and collect copays, coinsurance, and past-due patient balances
Post payments, print receipts, balance the cash drawer, and prepare daily deposit documentation
Work registration and front desk and assist billing with insurance billing and payment issues
Provide courteous and prompt attention to patients
Monitor billing procedure changes and communicate them to work-unit employees
Review patient accounts for demographic, insurance, and payment errors
Track appointment cancellations and no-shows
Complete faxing, scanning, and importing in a timely manner
Match patient billing information with billing verifications, diagnoses, and supporting documentation
Schedule appointments, verify insurance eligibility, and counsel patients on office policies
Review and process Patient Portal demographic and appointment requests
Sort and distribute incoming mail
Fill in as Call Center Representative and cross-train in other areas as needed
Generate reports for accounting
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
Two (2) years of customer service or healthcare experience
Good communication skills
Ability to follow oral instructions, read, and write
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines, including printers and scanners
Excellent customer service skills
Proof of legal authority to work in the United States on the first day of employment
Criminal background check and pre-employment screening
Consistent attendance

Benefits

Comp & perks

Medical, dental, and vision plans available for qualifying staff and family
Holiday, vacation, and sick leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched retirement contribution from UAMS
Basic life insurance up to $50,000
Career training and educational opportunities
Merchant discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy