Access Coordinator II

University of Arkansas System

. Provide comprehensive support for patient care activities under supervision .

Posted 9/15/2026part-timeLittle Rock • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient care support capabilities, including appointment coordination, insurance verification, and effective communication skills. Proficient in maintaining accurate patient records and providing excellent customer service in a healthcare setting.

Highest-signal resume keywords

Patient Care SupportAppointment CoordinationInsurance VerificationCustomer Service ExperienceTelephone Etiquette

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingMedical Record ManagementData Entry

Soft Skills

Conflict ResolutionListening SkillsNegotiation SkillsCommunication SkillsService Recovery Skills

Tools & Technologies

MS OfficeOffice MachinesCommunication Devices

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Healthcare ExperienceCustomer ServicePatient Care ActivitiesThird-Party Payer RequirementsContinuing Education

About the role

Key responsibilities & impact

Provide comprehensive support for patient care activities under supervision
Meet, greet, and assist the public
Answer telephones
Coordinate appointments, referrals, consults, tests, and procedures
Check in and register patients
Check out patients
Collect payments and issue receipts
Verify insurance coverage and respond to third-party payer requirements
Coordinate hospital admissions and surgery scheduling
Schedule, reschedule, coordinate, and cancel appointments using the hospital system
Conduct pre-registration as needed
Input and update accurate patient information
Create new patient charts and access systems for orders
Conduct insurance verification and benefit explanation
Request and gather outside medical records from referrals
Handle conflicts professionally using listening and negotiation skills
Maintain accurate records and use communication devices
Demonstrate service recovery skills
Attend required training and in-services
Participate in annual educational needs assessment
Maintain job skill competencies and complete annual skill assessments
Complete and maintain annual continuing education documentation
Perform other assigned duties

Requirements

What you’ll need

High school diploma/GED
Two (2) years of customer service or healthcare experience
Basic proficiency with computers, preferably MS Office
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Persons must have proof of legal authority to work in the United States on the first day of employment
Pre-employment screening, including criminal background, drug testing, and/or education verification
Resume required

Benefits

Comp & perks

Medical, dental, and vision plans available for qualifying staff and family
Holiday, vacation, and sick leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched retirement contribution from UAMS
Basic life insurance up to $50,000
Career training and educational opportunities
Merchant discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy