Access Coordinator II – Emergency/HOD

University of Arkansas System

. Provide comprehensive support for patient care activities under supervision .

Posted 10/26/2026full-timeLittle Rock • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient care support capabilities, including appointment coordination, insurance verification, and effective communication skills. Proficient in managing patient information and maintaining accurate records in a healthcare environment.

Highest-signal resume keywords

Patient Care SupportAppointment CoordinationInsurance VerificationCustomer Service ExperienceMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationBillingSchedulingInsurance VerificationBasic Computer ProficiencyOffice Machine OperationRecord MaintenanceService Recovery SkillsPre-RegistrationConflict Resolution

Soft Skills

Excellent Telephone EtiquetteListening SkillsNegotiation Skills

Tools & Technologies

MS OfficeHospital System

Certifications & Qualifications

High School Diploma/GEDProof of Legal Authority to Work

Industry Keywords

Healthcare ExperienceCustomer ServiceCall Center ExperienceMedical Facility EnvironmentContinuing Education

About the role

Key responsibilities & impact

Provide comprehensive support for patient care activities under supervision
Meet, greet, and assist the public
Answer telephones professionally and courteously
Coordinate appointments, referrals, consults, tests, and procedures
Check in and register patients
Check out patients, collect payments, and issue receipts
Verify insurance coverage and respond to third-party payer requirements
Coordinate hospital admissions and surgery scheduling
Schedule, reschedule, coordinate, and cancel appointments using the hospital system
Conduct pre-registration as needed
Input and update accurate patient information
Create new patient charts and access systems for orders
Conduct insurance verification and explain benefits
Request and gather outside medical records from referrals
Resolve conflicts using listening and negotiation skills
Maintain accurate records and use communication devices as required
Demonstrate service recovery skills
Attend required training and in-services
Participate in annual educational needs assessment
Maintain job skill competencies and complete annual skill assessments
Complete and maintain annual continuing education documentation
Perform other duties as assigned
Fill assignments in Admissions, One Day Surgery, HOD, or Emergency Department based on operational needs and position availability

Requirements

What you’ll need

High school diploma/GED
Two (2) years of customer service or healthcare experience
Basic proficiency with computers (preferably MS Office)
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Call center experience (preferred)
Experience in registration, billing, or scheduling in a healthcare environment (preferred)
Knowledge of basic medical terminology (preferred)
Proof of legal authority to work in the United States on the first day of employment
Resume required
Position subject to pre-employment screening, including criminal background, drug testing, and/or education verification
Ability to work varying shifts including days, evenings, nights, and weekends
Ability to lift and carry 25 lbs and push and pull 25 lbs
Ability to meet the listed physical activity requirements in a medical facility environment

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy