Access Coordinator II

University of Arkansas System

. Serve as a patient resource for all registration activities .

Posted 9/29/2026full-timeBatesville • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration activities, including maintaining accurate patient information, verifying insurance eligibility, and providing excellent customer service. Proficient in scheduling appointments and managing patient interactions while adhering to confidentiality and compliance standards.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCustomer ServiceMedical TerminologySpanish Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics ManagementAppointment SchedulingInsurance Eligibility KnowledgePayment ProcessingBasic Computer SkillsOffice Machine OperationMedical Record ManagementData EntryPre-Registration ProceduresChange Fund Management

Soft Skills

Good Communication SkillsTelephone EtiquetteInterpersonal SkillsAttention to DetailTeam Collaboration

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

HealthcarePatient CareConfidentialityCustomer InteractionHealthcare Insurance

About the role

Key responsibilities & impact

Serve as a patient resource for all registration activities
Maintain accurate patient demographics, insurance details, eligibility, and pharmacy information
Collect copays, coinsurance, and statement payments
Facilitate scheduling and patient information requests according to UAMS–North Central workflows and policies
Meet, greet, and assist the public; answer telephones professionally
Communicate accurate and complete information while maintaining strict confidentiality
Schedule, reschedule, and coordinate appointments using hospital systems
Conduct patient visit notifications and pre-registration
Input and update patient information
Process walk-ins, create new patient charts, and access systems for orders
Verify insurance and explain benefits
Request and gather outside medical records; file patient charts
Collect and post payments and issue receipts
Reconcile and manage change fund
Inventory, order, and stock supplies; clean and maintain equipment
Pick up and deliver mail; maintain a clean and stocked waiting room
Attend training, in-services, and staff meetings
Participate in orientation and training of new staff
Maintain competencies and complete annual skill assessments and continuing-education documentation
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
Two (2) years of customer service or healthcare experience
Good communication skills
Ability to follow oral instructions, read, and write
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines, including printers and scanners
Excellent customer service skills
Spanish interpreter
Knowledge of basic medical terminology
Knowledge of healthcare insurance eligibility
Ability to perform all duties of an Access Coordinator I
Proof of legal authority to work in the United States on the first day of employment
Subject to pre-employment screening, including criminal background, drug testing, and/or education verification

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy