Access Coordinator II/III

University of Arkansas System

. Provide comprehensive support for patient care activities .

Posted 10/26/2026full-timeLittle Rock • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care coordination, including scheduling, registration, and insurance verification. Proficient in maintaining accurate patient records and providing exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Patient Care CoordinationHealthcare Registration ExperienceInsurance VerificationExcellent Customer Service SkillsCHAA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingMedical TerminologyInsurance AuthorizationData EntryFinancial CounselingRecord KeepingPre-Certification ProcessingStatistics RecordingBasic Computer Proficiency

Soft Skills

Good Communication SkillsExcellent Telephone EtiquetteInterpersonal Skills

Tools & Technologies

MS OfficeOffice MachinesHospital Systems

Certifications & Qualifications

CHAA Certification

Industry Keywords

HealthcarePatient Care ActivitiesCustomer ServiceMedical RecordsInsurance Coverage

About the role

Key responsibilities & impact

Provide comprehensive support for patient care activities
Meet, greet, and assist the public
Answer telephones and coordinate appointments, referrals, consults, tests, and procedures
Check in and register patients; check out patients; collect payments and issue receipts
Verify insurance coverage and explain benefits
Coordinate hospital admissions and surgery scheduling
Schedule, reschedule, coordinate, and cancel appointments using hospital systems
Conduct pre-registration and process walk-ins
Input and update accurate patient information
Create patient charts and access systems for orders
Request and gather outside medical records from referrals
Conduct authorizations and pre-certifications; track pre-authorizations and maintain referrals
Record statistics and communicate medical records issues
Reconcile daily deposits and batch dollars and counsel patients on financial information
Maintain supplies, equipment, and waiting rooms
Attend training, in-services, staff meetings, and participate in new-staff orientation
Maintain job competencies and complete annual skill assessments and continuing education documentation
Perform other duties as assigned

Requirements

What you’ll need

Access Coordinator II: High School or GED with Two (2) years of customer service or healthcare experience
Access Coordinator III: High School Diploma or GED PLUS Three (3) years experience in registration, billing, or scheduling in a healthcare environment
Good communication skills
Basic proficiency with computers, preferably MS Office
Basic keyboard skills
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Excellent customer service skills
Knowledge in basic medical terminology; Access Coordinator II medical terminology within Three (3) months of hire
CHAA Certification preferred for Access Coordinator III
Proof of legal authority to work in the United States on the first day of employment
List of three Professional References (name, email, business title)
Resume
Ability to lift and carry 20+ lbs.
Ability to push and pull 20+ lbs.

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Pre-employment screening including criminal background, drug testing, and/or education verification