Access Coordinator II/III

University of Arkansas System

. Fill multiple Access Coordinator II and Access Coordinator III positions in Little Rock and Benton/Bryant .

Posted 10/26/2026full-timeLittle Rock • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, scheduling, and billing processes within a healthcare environment, while maintaining excellent customer service and communication skills. Proficient in managing patient information and insurance verification, with a commitment to ongoing education and compliance.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCustomer ServiceMedical TerminologyCHAA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingBilling ProceduresData EntryFinancial Counseling

Soft Skills

Communication SkillsConflict ResolutionProfessional Telephone EtiquetteService Recovery Skills

Tools & Technologies

MS OfficeOffice MachinesPatient Management Systems

Certifications & Qualifications

CHAA Certification

Industry Keywords

Healthcare ExperienceCustomer ServiceMedical RecordsPre-AuthorizationContinuing Education

About the role

Key responsibilities & impact

Fill multiple Access Coordinator II and Access Coordinator III positions in Little Rock and Benton/Bryant
Meet, greet, and assist the public; answer telephones professionally
Schedule, reschedule, coordinate, and cancel appointments, referrals, consults, tests, procedures, and surgeries
Conduct patient check-in, registration, check-out, pre-registration, and processing of walk-ins
Input and update accurate patient information; create patient charts and access systems for orders
Verify insurance coverage, explain benefits, conduct authorizations and pre-certifications, track pre-authorizations, and maintain referrals
Request and gather outside medical records
Collect and post payments, issue receipts, reconcile daily deposits and batch dollars, and counsel patients on financial information
Record daily and monthly statistics and communicate medical records issues
Ensure adequate supplies; clean and maintain equipment and waiting rooms
Resolve conflicts professionally and demonstrate service recovery skills
Attend training, in-services, staff meetings, educational assessments, and participate in new staff orientation/training
Maintain job competencies and complete annual skill assessments and continuing education documentation
Perform other duties as assigned

Requirements

What you’ll need

Access Coordinator II: High School or GED with Two (2) years of customer service or healthcare experience
Access Coordinator III: High School Diploma or GED PLUS Three (3) years experience in registration, billing, or scheduling in a healthcare environment
Good communication skills
Basic proficiency with computers, preferably MS Office / computer and basic keyboard skills
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Excellent customer service skills
Access Coordinator II: Knowledge in basic medical terminology, with medical terminology required within Three (3) months of hire
Access Coordinator III: Knowledge in basic medical terminology
CHAA Certification preferred for Access Coordinator III
Proof of legal authority to work in the United States on the first day of employment
Required documents: List of three Professional References (name, email, business title), Resume
Subject to pre-employment screening, including criminal background, drug testing, and/or education verification

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy