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Access Coordinator II – Neurosciences
University of Arkansas System. Meet, greet, and assist the public .
About the role
Key responsibilities & impact- Meet, greet, and assist the public
- Answer telephones
- Coordinate appointments, referrals, consults, tests, and procedures
- Check in and register patients
- Check out patients
- Collect payments and issue receipts
- Verify insurance coverage and respond to third-party payer requirements
- Schedule patient appointments, follow-ups, imaging (MRI, CT), and diagnostic tests
- Coordinate pre-op and post-op visits for neurosurgery or other procedures
- Work with providers to manage complex care plans across specialties
- Obtain prior authorizations for procedures, imaging, or specialist referrals
- Communicate with insurance companies and patients regarding coverage issues or delays
- Serve as a liaison between patients, families, and clinical teams
- Provide instructions related to appointments, procedures, or referrals
- Perform other duties as needed
Requirements
What you’ll need- High School Diploma/GED plus 2 years' customer service or healthcare experience
- Must be able to perform all duties of the Access Coordinator I and II level
- Basic proficiency with computers and data entry (MS Office preferred)
- Certified Health-care Access Associate (CHAA) Certification preferred
- Experience with external radiology testing preferred
- Knowledge with CPT codes and/or medical terminology preferred
- Three (3) years of experience in registration, billing, or scheduling in a health-care environment preferred
- Proof of legal authority to work in the United States on the first day of employment
- Resume and list of three professional references required
- Subject to pre-employment screening (criminal background, drug testing, and/or education verification)
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy