Access Coordinator III

University of Arkansas System

. Coordinate complex patient scheduling, registration, and admission processes .

Posted 10/30/2026full-timeLittle Rock • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, registration, and admission processes while ensuring compliance with HIPAA and organizational policies. Proficient in resolving patient access issues and enhancing operational efficiency through effective communication and workflow improvements.

Highest-signal resume keywords

Patient Scheduling CoordinationInsurance VerificationCustomer Service ExperienceKnowledge of Medical TerminologyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance Benefits VerificationWorkflow ImprovementData AccuracyBasic Computer Proficiency

Soft Skills

Good Communication SkillsExcellent Telephone EtiquetteTeam Support and TrainingProblem ResolutionCustomer Service Skills

Tools & Technologies

MS OfficeOffice MachinesPrintersScanners

Certifications & Qualifications

Proof of Legal Authority to WorkAnnual TB ScreeningCriminal Background CheckDrug Testing

Industry Keywords

Healthcare EnvironmentPatient AccessRevenue Cycle ManagementOperational EfficiencyPatient Satisfaction

About the role

Key responsibilities & impact

Coordinate complex patient scheduling, registration, and admission processes
Verify insurance eligibility, benefits, referrals, and prior authorizations
Resolve escalated patient access issues and registration discrepancies
Ensure accuracy of patient demographic, financial, and insurance information
Provide guidance, training, and support to Access Coordinators and other team members
Monitor workflows to ensure efficient patient throughput and timely service delivery
Communicate with patients, providers, clinical departments, and insurance representatives
Assist with identifying workflow improvements and implementing best practices
Ensure compliance with HIPAA, organizational policies, and regulatory requirements
Support departmental goals related to patient satisfaction, operational efficiency, and revenue cycle management

Requirements

What you’ll need

High School, GED, or formal educational equivalent
Three years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
Good communication skills
Basic proficiency with computers, preferably MS Office
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Excellent customer service skills
Knowledge of basic medical terminology is required
Persons must have proof of legal authority to work in the United States on the first day of employment
Annual TB Screening
Criminal Background Check
Drug testing and/or education verification may be required

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy