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Access Coordinator III
University of Arkansas System. Schedule, reschedule, and coordinate appointments using hospital systems .
About the role
Key responsibilities & impact- Schedule, reschedule, and coordinate appointments using hospital systems
- Perform visit notifications of patients
- Collect co-pays, deductibles, and/or patient payments
- Conduct pre-registration and input or update accurate patient information
- Conduct insurance verification and explain benefits
- Request and gather outside medical records from referrals
- File patient charts as needed
- Assist other teams as needed
- Meet, greet, and assist the public
- Answer telephones professionally and courteously
- Resolve conflicts using careful listening and negotiation skills
- Utilize communication devices and maintain accurate records
- Demonstrate effective service recovery skills
- Attend required training, in-services, and staff meetings
- Participate in orientation and/or training of new staff
- Participate in annual educational needs assessments
- Maintain job skill competencies and complete annual skill assessments
- Document continuing education hours annually
- Support patient care activities as needed
Requirements
What you’ll need- High School Diploma or GED
- Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
- Good communication skills
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Excellent customer service skills
- Knowledge in basic medical terminology
- Persons must have proof of legal authority to work in the United States on the first day of employment
- Resume required
- Pre-employment screening, including criminal background, drug testing, and/or education verification
- Ability to lift and carry 25 lbs
- Ability to push and pull 25 lbs
- CHAA Certification (preferred)
- Bachelor’s degree (preferred)
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy