Access Coordinator III – Behavioral Health Service Line

University of Arkansas System

. Function as a patient resource for scheduling and billing questions .

Posted 9/21/2026full-timeLittle Rock • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, scheduling coordination, and billing processes within a healthcare environment, ensuring compliance with HIPAA and regulatory standards while providing excellent customer service.

Highest-signal resume keywords

Patient RegistrationScheduling CoordinationBilling AccuracyCustomer ServiceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Data CollectionElectronic Medical RecordsInsurance VerificationData EntryPre-registration Activities

Soft Skills

Communication SkillsTelephone EtiquetteConflict ResolutionTime ManagementConfidentiality

Tools & Technologies

Scheduling SystemsRegistration SystemsOffice Machines

Certifications & Qualifications

CHAA Certification

Industry Keywords

Healthcare EnvironmentHIPAA CompliancePatient AccessReferral ManagementFinancial Clearance

About the role

Key responsibilities & impact

Function as a patient resource for scheduling and billing questions
Facilitate comprehensive patient data collection
Ensure timely and accurate billing and prompt payment collections
Facilitate scheduling coordination and resolve conflicts
Perform all duties of the Access Coordinator I and II levels
Coordinate and perform complex patient registration, scheduling, and access functions
Schedule hospital procedures, clinic appointments, diagnostic services, and other patient services
Verify patient demographics, insurance coverage, eligibility, and authorization requirements
Obtain and accurately document required patient and financial information
Review referrals and orders for appropriate documentation and scheduling requirements
Resolve complex scheduling, registration, insurance, and patient access issues
Serve as an escalation resource for Access Coordinators and other front-end staff
Assist patients with appointment, registration, insurance, and hospital service questions
Communicate with physicians, nurses, clinical departments, insurance companies, and other healthcare professionals
Correct discrepancies or missing information
Ensure accurate data entry into electronic medical records and scheduling/registration systems
Assist with pre-registration and financial clearance activities
Follow hospital policies, HIPAA requirements, payer guidelines, and regulatory standards
Maintain confidentiality and protect sensitive patient information
Monitor work queues and prioritize time-sensitive patient requests

Requirements

What you’ll need

High School, GED, or formal education equivalent
Three year's experience in registration or scheduling in a healthcare environment
Good communication skills
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines including printers and scanners
Excellent customer service skills
Knowledge in basic medical terminology required
CHAA Certification preferred
Proof of legal authority to work in the United States on the first day of employment
Annual TB Screening
Criminal Background Check
List of three Professional References (name, email, business title)
Resume

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy