Access Coordinator III – Behavioral Health Service Line

University of Arkansas System

. Function as a patient resource for scheduling and billing questions .

Posted 9/15/2026full-timeLittle Rock • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, billing processes, and insurance verification within a healthcare environment. Proficient in managing patient data collection and providing excellent customer service while ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Patient Scheduling CoordinationInsurance VerificationBilling and Payment CollectionCustomer Service SkillsCertified Healthcare Access Associate (CHAA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Data CollectionMedical TerminologyPre-Authorization ProcessingEligibility ChecksPayment Reconciliation

Soft Skills

Good Communication SkillsTelephone EtiquetteCounseling Patients

Tools & Technologies

Hospital SystemsOffice Machines

Certifications & Qualifications

Certified Healthcare Access Associate (CHAA)

Industry Keywords

Healthcare EnvironmentPatient Care ActivitiesPsychiatric Research Institute

About the role

Key responsibilities & impact

Function as a patient resource for scheduling and billing questions
Facilitate comprehensive patient data collection
Ensure timely and accurate billing and prompt collection of payment for services rendered
Facilitate scheduling coordination and resolve conflicts
Conduct insurance verification and explain benefits
Run patient eligibility checks
Request and gather outside medical records from referrals
File patient charts as needed
Conduct authorizations and pre-certifications
Track pre-authorizations and maintain referrals
Schedule and coordinate appointments, surgeries, and tests using hospital systems
Process visit notifications for patients
Collect and post payments and issue receipts
Reconcile daily deposits and batch dollars
Counsel patients on related financial information
Perform other duties as needed to support patient care activities
Support clinical programs located in the Psychiatric Research Institute building on the main UAMS campus

Requirements

What you’ll need

High School Diploma, GED, or formal educational equivalent
Three years of experience in registration or scheduling in a healthcare environment
Good communication skills
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines including printers and scanners
Excellent customer service skills
Knowledge in basic medical terminology
Proof of legal authority to work in the United States on the first day of employment
Annual TB screening and criminal background check
Certified Healthcare Access Associate (CHAA) Certification preferred
List of three professional references and resume

Benefits

Comp & perks

Medical, dental, and vision plans available for qualifying staff and family
Holiday, vacation, and sick leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched retirement contribution from UAMS
Basic life insurance up to $50,000
Career training and educational opportunities
Merchant discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy