Access Coordinator III – Extra Help

University of Arkansas System

. Act as a patient resource for scheduling and billing questions .

Posted 11/6/2026part-timeBenton • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, billing, and registration processes within a healthcare environment, ensuring accurate data collection and effective communication. Proficient in managing patient information and resolving conflicts while maintaining confidentiality and delivering excellent customer service.

Highest-signal resume keywords

Patient Scheduling CoordinationBilling and Registration ExperienceCPT Code KnowledgeCertified Health-care Access Associate (CHAA)Effective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInsurance VerificationMedical TerminologyPatient Chart CreationEMR AccessAppointment ManagementConflict ResolutionService Recovery SkillsOffice Machine OperationExternal Radiology Testing

Soft Skills

Good Communication SkillsTelephone EtiquetteCustomer Service SkillsListening SkillsNegotiation Skills

Tools & Technologies

MS OfficeElectronic Medical Records (EMR)

Certifications & Qualifications

Certified Health-care Access Associate (CHAA)

Industry Keywords

Healthcare EnvironmentPatient Data CollectionBilling QueuesPre-registrationConfidentiality

About the role

Key responsibilities & impact

Act as a patient resource for scheduling and billing questions
Facilitate comprehensive patient data collection, timely and accurate billing, and prompt payment collection
Facilitate scheduling coordination and resolve conflicts
Perform all duties of the Access Coordinator I and II level
Schedule, reschedule, coordinate, and cancel appointments
Create new patient charts
Access EMR referrals and orders as appropriate
Conduct insurance verification and explain benefits by running patient eligibility
Request outside records
Conduct pre-registration as needed
Work assigned scheduling, registration, and billing queues
Input and update accurate patient information
Attend staff meetings and participate in orientation and/or training of new staff
Communicate accurate and complete information
Maintain strict confidentiality
Demonstrate positive working relationships
Resolve conflicts professionally using listening and negotiation skills
Demonstrate effective service recovery skills
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
Must be able to perform all duties of the Access Coordinator I and II level
Basic proficiency with computers and data entry (MS Office preferred)
Three (3) year of experience in registration, billing, or scheduling in a health-care environment
Certified Health-care Access Associate (CHAA) Certification (preferred)
Experience with external radiology testing (preferred)
Knowledge with CPT codes and/or medical terminology (preferred)
Knowledge in basic medical terminology required
General knowledge of office machines including printers and scanners
Good communication skills
Telephone etiquette skills
Excellent customer service skills
Proof of legal authority to work in the United States on the first day of employment
Criminal Background Check
List of three Professional References (name, email, business title)
Resume

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy