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Access Services Supervisor
University of Arkansas System. Supervise operations for patient check-in/check-out, scheduling, registration, patient portals, online/e-requests, EPIC work queues, and physician referrals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, registration, and billing within a healthcare environment, with a strong focus on compliance, staff training, and performance management. Proficient in utilizing the Epic system and ensuring adherence to regulatory standards.
Highest-signal resume keywords
Bachelor's Degree In HealthcareEpic System KnowledgePatient Scheduling ExperienceSupervisory ExperienceCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingRegistrationBillingWorkflow ManagementQuality AuditsPerformance StandardsProcess ImprovementsDocumentationTraining DevelopmentCustomer Service
Soft Skills
LeadershipCommunicationCoachingTeam ManagementProblem-Solving
Tools & Technologies
UAMS Electronic SystemsPatient PortalsEPIC Work QueuesHospital Systems
Certifications & Qualifications
Annual TB ScreeningCriminal Background Check
Industry Keywords
HealthcarePayer RequirementsRegulatory ChangesCompliancePatient Care
About the role
Key responsibilities & impact- Supervise operations for patient check-in/check-out, scheduling, registration, patient portals, online/e-requests, EPIC work queues, and physician referrals
- Test, manage, and monitor workflows within UAMS electronic systems to maximize productivity
- Assume manager responsibilities during the manager’s absence
- Educate staff on scheduling requirements, physician templates, payer requirements, government rules, compliance, registration, and customer service
- Conduct regular audits for productivity, quality, and compliance
- Report findings and work with the administrative team on corrective action plans
- Monitor department staff activities and daily productivity and take action to maintain performance standards
- Ensure work queue productivity, quality, and customer service expectations are met
- Track regulatory changes and industry standards and communicate updates to staff
- Document personnel issues and promote a conducive work environment
- Ensure department, CABC, ICE, and UAMS policies are followed
- Establish performance standards and implement process improvements
- Supervise Access Coordinators and Patient Representatives
- Schedule, reschedule, coordinate, and cancel appointments using hospital systems
- Develop and maintain training plans with management
- Facilitate annual training, staff development, coaching, onboarding, and employee evaluations
- Work with CABC Support on timekeeping and HR items
- Conduct team and one-on-one meetings and assist with crucial conversations and progressive discipline
- Ensure frontend payments are collected during check-in
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree in Healthcare or related field of study and three (3) years of experience in patient scheduling, registration and billing in a healthcare work environment; OR High School Diploma/GED and seven (7) years of experience in patient scheduling, registration and billing in a healthcare work environment
- Proof of legal authority to work in the United States on the first day of employment
- Advanced knowledge of Epic system and third-party payer requirements preferred
- Supervisory experience preferred
- Annual TB Screening
- Criminal Background Check
- Education verification may be required
- Ability to maintain required job skills competencies and complete annual skills assessments
- Ability to complete and maintain documentation of continuing education hours annually
- Ability to lift and carry 25 lbs and push and pull 25 lbs
- Three professional references and resume required
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy