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Admissions Representative
University of Arkansas System. Secure student enrollments by speaking with prospective students interested in continuing their education .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, both orally and in writing, while effectively managing a sales pipeline and providing educational guidance to prospective students. Proficient in utilizing software applications for capturing learner information and ensuring compliance with admissions standards.
Highest-signal resume keywords
Customer Service ExperienceSales Pipeline ManagementEffective Communication SkillsConsultative SellingKnowledge of University Programs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Admissions ComplianceData AnalysisProblem SolvingMultitaskingAttention to Detail
Soft Skills
Ability to Handle ObjectionsCollaborationFlexibilityDesire for GrowthCultural Competence
Tools & Technologies
Microsoft Office SuiteSoftware ApplicationsCRM Systems
Certifications & Qualifications
High School Diploma or GEDAssociates or Bachelor’s Degree Preferred
Industry Keywords
Student RecruitmentAdmissions ProcessFinancial AssistanceTransfer of CreditUniversity Policies
About the role
Key responsibilities & impact- Secure student enrollments by speaking with prospective students interested in continuing their education
- Make outbound and receive inbound calls from prospective University of Arkansas Grantham students
- Maintain product knowledge and familiarity with University of Arkansas Grantham systems
- Explain educational opportunities, admissions, transfer of credit, financial assistance, university policies, and requirements to students and families
- Build and manage a sales pipeline of prospective students
- Provide educational alternatives based on individuals’ personal and professional interests
- Represent and explain degree programs
- Capture learner information in software systems and applications
- Execute admissions compliance standards
- Determine admissibility and residency for new and returning students
- Prepare recommendations for special-consideration admissibility cases
- Communicate with prospective students by phone, text message, and email throughout recruitment and admissions
- Assist students with submitting admissions documents and completing new student orientation
- Complete required training and continuously develop skills and knowledge
- Seek feedback and growth opportunities
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Successful completion of all internal training phases
- Ability to work a flexible schedule including evenings and weekends
- Ability to change shifts based on business needs after training
- Ability to handle objections effectively and tactfully
- Ability to work effectively with diverse populations
- Desire to work in a progressive but competitive environment
- Ability to learn and leverage a variety of software applications
- Ability to communicate effectively orally and in writing
- Ability to multitask while maintaining attention to detail and timeliness
- Ability to work positively and collaboratively with students, faculty, staff, and administrators
- Ability to read, analyze, and interpret common journals and legal documents
- Ability to respond to common customer, regulatory agency, or business community inquiries or complaints
- Ability to apply fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Frequent use of computer keyboards, telephone, and computer
- Ability to sit at a desk for extended periods
- Proof of legal authority to work in the United States on the first day of employment
- Successful completion of required pre-employment background checks
- Associates or Bachelor’s degree preferred
- Customer service and/or sales experience preferred
- Experience working in a remote environment preferred
- Knowledge of university programs/services, student recruitment and retention issues, and customer service standards preferred
- Success in a performance-driven sales environment preferred
- Advanced understanding of consultative selling preferred
- Working knowledge of Microsoft Office Suite, including Excel and Word, and the Internet preferred
Benefits
Comp & perks- Remote work environment
- Workplace culture promoting a healthy work-life balance
- University contributions to health, dental, life, and disability insurance
- Tuition waivers for employees and their families
- 12 official holidays
- Immediate leave accrual
- Choice of retirement programs with university contributions ranging from 5–10% of employee salary
- Reasonable accommodations for qualified individuals with disabilities
- Benefits eligible