Appointment Business Center Scheduler I/II

University of Arkansas System

. Answer telephones and coordinate appointments in a call center environment .

Posted 9/21/2026full-timeLittle Rock • United StatesJunior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, with proficiency in scheduling, patient care support, and maintaining confidentiality. Familiarity with medical terminology and office technology enhances effectiveness in managing patient information and communication.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceAppointment SchedulingBasic Medical TerminologyMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Information ManagementBasic Medical TerminologyCustomer ServiceData Entry

Soft Skills

Excellent Telephone EtiquetteCommunication SkillsConfidentiality Maintenance

Tools & Technologies

MS OfficeOffice MachinesPrintersScanners

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterPatient CareHealthcare EnvironmentRegistrationBilling

About the role

Key responsibilities & impact

Answer telephones and coordinate appointments in a call center environment
Support patient care activities
Schedule, reschedule, coordinate, and cancel appointments
Input and/or update accurate patient information
Communicate accurate and complete information
Maintain strict confidentiality
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED
Basic proficiency with computers (preferably MS Office)
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Level I: One (1) year of customer service experience
Level II: Two (2) years of customer service experience
Call center experience preferred
Experience in registration, billing, or scheduling in a healthcare environment preferred
Knowledge of basic medical terminology preferred
Proof of legal authority to work in the United States on the first day of employment
List of three Professional References (name, email, business title)
Resume
Subject to pre-employment screening (criminal background, drug testing, and/or education verification)

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy