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Business Administrator
University of Arkansas System. Oversee the seamless integration of front- and back-office functions at UAMS Family Medical Center in Texarkana .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing front- and back-office integration, optimizing patient-centered processes, and managing financial operations within healthcare settings. Proficient in leadership, staff development, and ensuring compliance with healthcare regulations.
Highest-signal resume keywords
Leadership And Team ManagementPatient Access KnowledgeRevenue Cycle ManagementWorkflow Design And OptimizationFinancial Reporting And Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AdministrationHealthcare AdministrationFinancial ManagementPatient Accounts ManagementMetrics AnalysisRegulatory ComplianceVendor ManagementScheduling Systems ProficiencyMedical Records KnowledgeContract Management
Soft Skills
Clear CommunicationStaff TrainingCoaching And DevelopmentProactive Issue ResolutionChange Management
Tools & Technologies
Scheduling SystemsScanning WorkflowsContract PlatformsDigital ToolsRemote Work Technologies
Industry Keywords
Patient-Centered ServiceHealthcare RegulationsInsurance VerificationFinancial CounselingCall Center Operations
About the role
Key responsibilities & impact- Oversee the seamless integration of front- and back-office functions at UAMS Family Medical Center in Texarkana
- Drive patient-centered processes across registration, insurance verification, copay collection, financial counseling, medical records, and call center operations
- Partner with clinical and administrative leaders to deliver exceptional patient experiences and optimize workflows
- Manage procurement and vendor relationships
- Lead, supervise, coach, and evaluate staff, reporting to the Administrative Director
- Oversee front office processes and refine registration workflows
- Train registration staff on scheduling protocols and maintain adequate staffing levels
- Direct call center operations, including appointment reminders, recalls, work queues, service levels, and monthly reporting
- Oversee clinic deposits, financial reporting, patient refunds, patient accounts, billing, medical records, referrals, scanning, and importing
- Ensure compliance with UAMS and insurer deadlines and ensure documents are imported within 48 hours
- Plan and conduct hiring, training, performance evaluations, and employee counseling
- Perform other duties as assigned to advance the mission of UAMS
Requirements
What you’ll need- Bachelor’s degree in Business, Health Care Administration, Finance, Accounting, or related field plus four (4) years of experience in business, finance, or administration
- Leadership and team management skills, including supervising, coaching, and developing diverse staff and managing change
- Ability to design and sustain efficient workflows across front- and back-office areas and measure impact
- Knowledge of patient access, revenue cycle, medical records, and regulatory requirements
- Ability to manage deposits, reporting, patient accounts, refunds, and vendor invoicing and monitor deadlines
- Ability to analyze metrics and produce actionable leadership reports
- Clear written and verbal communication and ability to train staff effectively
- Proficiency with scheduling systems, scanning/importing workflows, and contract platforms; comfort with digital tools and remote work
- Knowledge of insurer requirements and healthcare regulations; ability to maintain confidentiality
- Commitment to patient-centered service and proactive issue resolution
- Proof of legal authority to work in the United States on the first day of employment
- Criminal background check and pre-employment screening
- Master's Degree preferred
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy