Business Administrator

University of Arkansas System

. Oversee all front office processes at UAMS Family Medical Center – Texarkana .

Posted 10/22/2026full-timeTexarkana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing front office processes, managing patient access, and optimizing workflows while ensuring compliance with healthcare regulations. Proficient in financial reporting, staff training, and maintaining high service standards in a medical environment.

Highest-signal resume keywords

Bachelor's Degree In Business, Health Care Administration, Finance, AccountingPatient Access KnowledgeRevenue Cycle ManagementScheduling Systems ProficiencyStaff Supervision And Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ReportingPatient Accounts ManagementWorkflow DesignMetrics AnalysisInsurance VerificationDemographic VerificationCopay CollectionMedical Records ManagementVendor InvoicingCall Center Operations

Soft Skills

Clear CommunicationStaff TrainingProactive Issue ResolutionCoaching And DevelopmentChange Management

Tools & Technologies

Scheduling SystemsScanning WorkflowsContract Platforms

Industry Keywords

Healthcare RegulationsPatient-Centered ServiceConfidentialityUAMS ComplianceAdministrative Leadership

About the role

Key responsibilities & impact

Oversee all front office processes at UAMS Family Medical Center – Texarkana
Develop, implement, and refine registration workflows including demographic verification, insurance verification, and copay collection
Ensure ongoing training and education for registration staff on scheduling protocols
Supervise and maintain adequate staffing levels
Direct all call center operations; develop processes and train call center staff on scheduling protocols
Ensure reminder calls for appointments and timely appointment recalls
Monitor call volume by operator and generate monthly reports for the Administrative Director
Oversee call center work queues and service levels
Oversee clinic deposits, financial reporting, patient refunds, patient accounts, hospital and nursing home billing, medical records, referrals, scanning, and importing
Ensure staff adheres to UAMS and insurer deadlines relating to patient accounts and financial counseling
Supervise daily scanning/importing and ensure documents are imported within 48 hours
Oversee medical records to meet submission deadlines
Plan and conduct hiring processes, training, performance evaluations, and employee counseling
Partner with clinical and administrative leaders to optimize workflows, manage procurement and vendor relationships, and enhance service excellence
Perform other duties as assigned to advance the mission of UAMS

Requirements

What you’ll need

Bachelor’s degree in Business, Health Care Administration, Finance, Accounting, or related field plus four (4) years of experience in business, finance, or administration
Knowledge of patient access, revenue cycle, medical records, and regulatory requirements
Experience or ability to supervise, coach, and develop diverse staff and manage change
Ability to design and sustain efficient workflows across front- and back-office areas and measure impact
Ability to manage deposits, reporting, patient accounts, refunds, and vendor invoicing
Ability to analyze metrics and produce actionable leadership reports
Clear written and verbal communication; ability to train staff effectively
Proficiency with scheduling systems, scanning/importing workflows, and contract platforms
Knowledge of insurer requirements and healthcare regulations; ability to maintain confidentiality
Commitment to patient-centered service and proactive issue resolution
Persons must have proof of legal authority to work in the United States on the first day of employment
Criminal Background Check and pre-employment screening
Required application materials: Cover Letter/Letter of Application, List of three Professional References, Resume

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy