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Business Center Scheduler III
University of Arkansas System. Answers telephones and coordinates appointments in a call center environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, customer service, and maintaining confidentiality in a healthcare setting. Proficient in using office technology and managing patient information accurately.
Highest-signal resume keywords
Customer Service ExperiencePatient SchedulingKnowledge of Medical TerminologyEPIC System ExperienceCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Information ManagementAppointment SchedulingBasic Medical TerminologyMS Office Suite ProficiencyKeyboard Skills
Soft Skills
Professional CommunicationConflict ResolutionActive ListeningService Recovery Skills
Tools & Technologies
EPIC SystemOffice MachinesPrintersScanners
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Healthcare EnvironmentCall CenterPatient Care Activities
About the role
Key responsibilities & impact- Answers telephones and coordinates appointments in a call center environment
- Supports patient care activities
- Schedules, reschedules, coordinates, and cancels appointments
- Inputs and/or updates accurate patient information
- Answers telephone in a professional and friendly manner
- Communicates accurate and complete information
- Maintains strict confidentiality
- Handles conflicts positively and professionally using careful listening and service recovery skills
- Performs other duties as assigned
Requirements
What you’ll need- High School Diploma/GED
- Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
- Knowledge of basic medical terminology required
- Intermediate proficiency with computers (MS Office Suite preferred)
- Basic keyboard and telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Experience working with EPIC system preferred
- Call center experience preferred
- Proof of legal authority to work in the United States on the first day of employment
- Pre-employment screening including criminal background, drug testing, and/or education verification
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy