Call Center Operator

University of Arkansas System

. Answer and process a high volume of incoming calls and connect callers to appropriate departments or individuals .

Posted 10/16/2026full-timeLittle Rock • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while efficiently managing high volumes of calls and coordinating critical communications in a healthcare setting. Proficient in using telephone systems and electronic health record systems to support patient care and operational needs.

Highest-signal resume keywords

Customer Service SkillsVerbal Communication SkillsCall Center ExperienceKnowledge Of Medical TerminologyTelephone Etiquette Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Keyboard SkillsClerical DutiesDocumenting Patient MessagesOperating Mitel Telephone SystemAccessing EpicMaintaining On-Call SchedulesActivating Emergency CodesCoordinating Overhead AnnouncementsProviding Clinic LocationsPerforming Appointment Reminder Inquiries

Soft Skills

Ability To Follow Oral InstructionsAbility To Read And WriteExcellent Customer Service Skills

Tools & Technologies

Mitel Telephone SystemEpic

Certifications & Qualifications

High School Diploma/GEDProof Of Legal Authority To Work In The United StatesAnnual TB ScreeningCriminal Background Check

Industry Keywords

HealthcarePatient Information ConfidentialityEmergency CommunicationsCustomer ServiceAdministrative Experience

About the role

Key responsibilities & impact

Answer and process a high volume of incoming calls and connect callers to appropriate departments or individuals
Provide after-hours answering services for UAMS outpatient clinics and physicians
Document patient messages, page on-call providers, and connect physicians with patients
Operate the Mitel telephone system and coordinate hospital-wide overhead announcements
Locate physicians and on-call personnel and maintain accurate on-call schedules
Access Epic to verify appointment information and assist with appointment reminder inquiries
Provide clinic locations and directions and connect patients with scheduling departments
Facilitate communication between healthcare providers and physicians regarding prescriptions, refills, and medical orders
Activate emergency codes and RAVE notifications, contact emergency responders, and coordinate critical communications
Document caller concerns, report service issues and equipment malfunctions, and communicate unusual incidents to leadership
Maintain telephone directories and records and perform clerical duties
Protect patient information according to confidentiality and security policies
Provide critical communication coverage during inclement weather and support continuous campus operations
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED required
Two years of customer service and administrative experience required
Excellent customer service skills
Excellent verbal communication skills
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines, including printers
Ability to follow oral instructions, read, and write
Ability to work a rotating schedule of days, nights, occasional midnights, weekends, and holidays
Call center experience preferred
Knowledge of basic medical terminology preferred
Proof of legal authority to work in the United States on the first day of employment
Annual TB screening and criminal background check
Subject to pre-employment screening, including criminal background, drug testing, and/or education verification

Benefits

Comp & perks

Medical, dental, and vision plans available for qualifying staff and family
Holiday, vacation, and sick leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched retirement contribution from UAMS
Basic life insurance up to $50,000
Career training and educational opportunities
Merchant discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Benefits eligible position