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College Navigator
University of Arkansas System. Provide holistic, case-managed support to students from onboarding through goal completion .
About the role
Key responsibilities & impact- Provide holistic, case-managed support to students from onboarding through goal completion
- Deliver academic advising, career assessment, course registration, retention support, and student onboarding
- Maintain accurate student interaction, advising, and enrollment records in Workday
- Guide students through orientation, campus resources, academic expectations, and student rights and responsibilities
- Assist students and families with FAFSA, Arkansas SAMS, and institutional scholarship navigation
- Provide baseline assistance with college application and admission processes
- Support international, veteran and veteran-dependent, high school concurrent and dual-enrollment, and professional skills training students
- Address applicant and student inquiries and make appropriate cross-departmental referrals
- Connect students with TRIO Student Support Services, Career Pathways Initiative, UACCB Foundation, Career Closet, Learning Resource Center, mental health counseling, and veterans services
- Serve on institutional workgroups and campus committees and participate in campus community events
- Complete continuous professional development and required training
- Perform other duties related to student success, retention, enrollment, and institutional goals
Requirements
What you’ll need- Bachelor's degree from an accredited college or university, or a combination of education, training and experience leading to the required competencies
- Two (2) or more years of progressively responsible student affairs experience (preferred)
- Knowledge of student services, holistic retention strategies, and the community college model and mission
- Working knowledge of financial aid processes including FAFSA, Arkansas SAMS, institutional scholarships, FERPA, Title IV, Title IX, and ADA/Section 504
- Understanding of enrollment, compliance, and support needs for high school concurrent/dual enrollment, professional skills training, international, and veteran/dependent students
- Familiarity with workforce development programs, transfer pathways, career assessment tools, degree auditing, student information systems, CRM platforms, and data reporting tools
- Advanced interpersonal, verbal, and written communication skills
- Organization and detail orientation to manage a high-volume caseload and maintain timely student records
- Critical thinking skills to navigate complex student challenges and resolve conflicts
- Hands-on skills using Workday, Microsoft Office Suite, and virtual communication tools
- Ability to independently manage a dynamic caseload
- Ability to work effectively with all student types
- Must have proof of legal authority to work in the United States on the first day of employment
- Required pre-employment criminal background check and sex offender registry check
Benefits
Comp & perks- Benefits eligible
- Pre-employment criminal background check and sex offender registry check
- Equal opportunity employment
- Proof of legal authority to work in the United States required on the first day of employment