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Lab Support Technician II – Laboratory Operations
University of Arkansas System. Report directly to the Laboratory Operations Director .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical laboratory operations, including specimen handling, patient care support, and proficiency in EPIC for order entry and billing documentation. Strong customer service and communication skills are essential for effective collaboration with laboratory staff and external institutions.
Highest-signal resume keywords
Clinical Laboratory ExperienceEPIC ProficiencySpecimen HandlingCustomer Service SkillsMedical Coding/Billing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Specimen CollectionOrder EntryRequisition ProcessingTest DocumentationBilling Information Management
Soft Skills
Telephone EtiquetteOral Instruction FollowingReading and Writing Skills
Tools & Technologies
EPIC
Certifications & Qualifications
High School DiplomaGEDAnnual TB ScreeningCriminal Background CheckSubstance Abuse Testing
Industry Keywords
Patient Care ActivitiesOutreach ProgramSafety Intelligence ReportsQuality Management
About the role
Key responsibilities & impact- Report directly to the Laboratory Operations Director
- Work closely with laboratory staff, Supervisors and Managers across departments
- Provide comprehensive support for patient care activities with the Outreach Program
- Investigate outreach specimen issues and ensure patient demographics, orders and laboratory routing are correct
- Ensure billing information is documented in EPIC
- Ensure tests are received in the correct tube/container type
- Scan specimens into EPIC and re-label specimens as needed
- Enter orders into EPIC through requisition entry for outside institutions
- Process add-on tests
- Answer phone calls concerning results, faxing reports, specimen collection and test ordering
- Scan requisitions from institutional accounts into EPIC
- Call critical results to clinics as needed
- Complete Safety Intelligence reports and deliver them to the Quality Manager
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma, GED or formal education equivalent
- Two years of clinical laboratory experience
- Ability to follow oral instruction, read and write
- Computer/basic keyboard skills
- Telephone etiquette skills
- Excellent customer service skills
- Persons must have proof of legal authority to work in the United States on the first day of employment
- Annual TB Screening, Criminal Background Check, Substance Abuse Testing
- Preferred: Associates degree or Technical Certificate
- Preferred: Experience with medical coding/billing
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched retirement contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy