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Lab Support Technician III – Laboratory Support Services
University of Arkansas System. Receive laboratory samples from the hospital and multiple clinics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in laboratory specimen processing, including ordering tests in the EPIC system, managing quality assurance projects, and training staff. Strong customer service and communication skills are essential for effective collaboration with clinical teams and handling inquiries.
Highest-signal resume keywords
Laboratory Specimen ProcessingEPIC System ProficiencyQuality Assurance ManagementCustomer Service SkillsTraining and Assessment of Employees
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Specimen Labeling VerificationTest OrderingSample ProcessingAutomation Line ManagementData EntryQA Project ManagementSpecimen Collection RequirementsReconciliation of Packing ListsProcessing 24-Hour UrinesMail-In Specimens Handling
Soft Skills
Excellent Customer ServiceTelephone EtiquetteAbility to Follow Oral InstructionsReading and Writing Skills
Tools & Technologies
EPIC SystemLaboratory Automation Lines
Certifications & Qualifications
High School Diploma/GEDAnnual TB ScreeningCriminal Background CheckMotor Vehicle Reports CheckSubstance Abuse Testing
Industry Keywords
Laboratory SamplesClinical TeamsSpecimen CollectionQuality AssuranceSafety Processes
About the role
Key responsibilities & impact- Receive laboratory samples from the hospital and multiple clinics
- Verify specimen labeling and collection appropriateness
- Order tests in Epic as needed
- Process and store samples for send-out testing
- Assist clinical teams with collection requirements
- Resolve sample issues
- Work with the supervisor to improve departmental processes and safety
- Receive, scan, and enter specimens into the EPIC system
- Re-label specimens and process add-on tests
- Order requested tests from outside institutions in EPIC
- Reconcile packing lists and verify tests
- Load specimens onto automation lines and deliver specimens to performing departments
- Manage a QA project and report monthly to the supervisor
- Train new employees
- Assess competency of other employees
- Order supplies as needed
- Oversee automation line maintenance
- Answer calls concerning results, specimen collection, test ordering, and faxing reports
- Process and store or send out reference tests, VA samples, and ACH tests
- Process 24-hour urines and mail-in specimens
- Work weekends and participate in weekend call rotation
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma/GED plus four (4) years of lab or related experience
- Ability to follow oral instruction, read, and write
- Computer/basic keyboard skills
- Telephone etiquette skills
- Excellent customer service skills
- Valid state-issued Driver’s License
- Computer and typing skills
- Annual TB screening
- Criminal background check
- Motor vehicle reports check
- Substance abuse testing
- Proof of legal authority to work in the United States on the first day of employment
Benefits
Comp & perks- Medical, dental, and vision plans available for qualifying staff and family
- Holiday, vacation, and sick leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched retirement contribution from UAMS
- Basic life insurance up to $50,000
- Career training and educational opportunities
- Merchant discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy