Patient Access Quality Coordinator

University of Arkansas System

. Operationalize and maintain departmental and/or organizational training programs for UAMS .

Posted 10/2/2026full-timeLittle Rock • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training program development and implementation, particularly in healthcare settings, with a strong focus on quality assurance and performance improvement. Proficient in utilizing EPIC systems and medical terminology to enhance staff training and operational efficiency.

Highest-signal resume keywords

EPIC Cadence ExperienceCurriculum DevelopmentQuality AssuranceCHAA CertificationHealthcare Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentMedical TerminologyQuantitative AnalysisPerformance AuditingCurriculum Design

Soft Skills

Excellent Communication SkillsCritical ThinkingProblem-SolvingMotivational SkillsAdaptability to Learning Styles

Tools & Technologies

ServiceNowEpic SystemsQuality Assurance Databases

Certifications & Qualifications

CHAA CertificationCHAM Certification

Industry Keywords

Healthcare Delivery SystemBilling and CollectionsPatient Access TrainingEducational LeadershipAdult Education

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Operationalize and maintain departmental and/or organizational training programs for UAMS
Research and align educational resources with strategic focus areas of higher complexity and technical nature
Travel as required while driving for UAMS
Proactively anticipate, mitigate, and/or resolve workflow issues
Solve issues reported to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers
Provide one-on-one targeted training in response to performance deficiencies
Promote a collaborative environment by addressing issues constructively and proactively
Review, monitor, and document staff performance through quality audits
Regularly review pre-registration and registrations for completion and accuracy
Document performance deficiencies and make training recommendations based on audit results
Provide detailed quality performance reports to the Quality Assurance and Access Leadership team
Collaborate with leadership to develop and implement targeted action plans based on quality data
Ensure accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems
Perform other duties as needed

Requirements

What you’ll need

Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field
5 years experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule
Equivalent combination of education and experience
Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system
Two (2) years of experience with medical terminology, Epic systems, or Patient Access training
CHAA or CHAM certification
Formal classroom teaching experience
Proven success in developing curricula and training resources
Knowledge of regulatory policies and procedures concerning billing and collections
Quality Review experience
Excellent oral and written communication skills
Highly developed critical thinking, problem-solving, and decision-making skills
Demonstrated aptitude for quantitative analysis and attention to detail
Ability to simplify and communicate concepts to a variety of individuals
Ability to account for individual needs/learning styles when educating staff
Ability to engage and motivate staff members at all levels
Ability to develop curriculum, instructor guides, and training materials
Ability to drive for UAMS
Proof of legal authority to work in the United States on the first day of employment
Subject to pre-employment screening, including criminal background, drug testing, and/or education verification

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS retirement plan
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy