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Patient Access Specialist
University of Arkansas System. Analyze and reconcile the Daily Appointment Report daily .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, scheduling, and billing within a healthcare environment, while providing exceptional customer service and maintaining confidentiality. Proficient in analyzing reports and resolving discrepancies related to government payors.
Highest-signal resume keywords
Patient RegistrationBillingGovernment Payors ExpertiseCHAA CertificationCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment AnalysisElectronic Health Record ManagementInsurance VerificationDemographic CorrectionsOperational Support
Soft Skills
Professional CommunicationInterpersonal SkillsProblem-SolvingTeam Collaboration
Certifications & Qualifications
CHAA Certification
Industry Keywords
Healthcare EnvironmentPatient AccessCall CenterBusiness Office AdministrationRegistration
About the role
Key responsibilities & impact- Analyze and reconcile the Daily Appointment Report daily
- Ensure scheduled appointments are accurately reflected in the electronic health record
- Serve as subject-matter expert on Government Payors
- Validate pre-appointment requirements for government payors
- Resolve patient access items in billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections
- Provide operational support and desk coverage as needed
- Interact with and assist the public professionally and courteously
- Communicate accurate and complete information while maintaining confidentiality
- Maintain positive working relationships with co-workers, management, and ancillary departments
- Assist internal and external stakeholders with exceptional customer service
Requirements
What you’ll need- High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling; or Associate's Degree plus 2 years of experience in those areas; or Bachelor’s Degree
- Experience in patient registration, scheduling, or billing in a healthcare environment preferred
- CHAA certification preferred
- Proof of legal authority to work in the United States on the first day of employment
- Resume required
- Annual TB Screening
- Criminal Background Check
- Ability to lift and carry 25 lbs
- Ability to push and pull 25 lbs
- Ability to work in an inside medical facility environment
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy