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Patient Access Supervisor
University of Arkansas System. Oversee daily operations of assigned patient access workflows, including patient check-in and check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing patient access workflows, including scheduling, registration, and compliance audits, while providing leadership and support to staff. Maintains knowledge of payer requirements and regulatory standards to ensure efficient operations and exceptional customer service.
Highest-signal resume keywords
Patient Access Workflow ManagementLeadership and Staff SupervisionQuality and Compliance AuditsProcess Improvement CollaborationHealthcare Regulatory Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-InPatient Check-OutSchedulingRegistrationEPIC Work QueuesBillingWorkflow Efficiency EvaluationStaff Training DevelopmentPayer Requirements KnowledgeCompliance Standards
Soft Skills
LeadershipCommunicationOrganizational SkillsInterpersonal Skills
Industry Keywords
Healthcare EnvironmentPatient PortalsPhysician ReferralsProcess ImprovementCustomer Service
About the role
Key responsibilities & impact- Oversee daily operations of assigned patient access workflows, including patient check-in and check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals
- Provide direct supervision, coaching, and support to Access Coordinators and Patient Representatives
- Monitor staff productivity and performance
- Evaluate workflow efficiency
- Conduct quality and compliance audits
- Collaborate with department leadership to identify process improvement opportunities
- Support development and implementation of staff training programs
- Maintain current knowledge of payer requirements and regulatory standards
- Serve as the manager's designee when the manager is absent
- Ensure efficient operations, exceptional customer service, and compliance with applicable policies and regulatory requirements
Requirements
What you’ll need- High school diploma, GED, or formal educational equivalent
- Seven (7) years of experience in registration, billing, or scheduling, preferably in a healthcare environment
- Must have proof of legal authority to work in the United States on the first day of employment
- Must be available to work onsite in Little Rock, Arkansas
- Strong leadership, communication, organizational, and interpersonal skills
- Required documents: list of three professional references and resume
- Subject to pre-employment screening, including criminal background, drug testing, and/or education verification
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy